Now showing items 1-10 of 71
An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
(Virginia Tech, 1998-10-30)
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing ...
It's All About Relationships: African-American and European-American Women's Hotel Management Careers
(Virginia Tech, 1996-02-19)
Among the 44000-plus general managers employed in United States’ hotels in 1993, there were only 100 women, 15 African-Americans, and three African-American women. Additionally, less than 0.5 percent of corporate hospitality ...
An empirical study of the value of professional association meetings from the perspective of attendees
(Virginia Tech, 1993-04-19)
Individuals have personal and occupational needs that are satisfied to some degree by attending professional meetings. The primary purpose of this study was to identify the attributes of professional society meetings that ...
Systematic measurement of organizational culture for college food services
(Virginia Tech, 1995)
Consumer involvement in ethnic restaurants: a measure of satisfaction/dissatisfaction
(Virginia Tech, 1993-12-15)
The purpose of this study was to evaluate whether consumer orientation (active/passive) and psychological involvement (attitude, opinion, belief, and behavioral intention) affect satisfaction when dining in an ethnic ...
A market segmentation study of visitors to North Cyprus through importance-performance analysis of destination attributes
(Virginia Tech, 1994)
Tourism in North Cyprus provides recreation opportunities for visitors and creates employment and income. Even though there has been a substantial growth in tourism during the last three years, there has been, if any, ...
The intention to purchase a night's stay in a hotel: an empirical test of the Hines' model of responsible environmental behavior
(Virginia Tech, 1994-05-05)
This study was approached with a desire to move forward the body of knowledge concerning environmental research as it pertains to the hospitality industry. The endeavor was undertaken with the belief that concern and ...
Predicting business failure in the hospitality industry: an application of logit model
(Virginia Tech, 1994-06-07)
A case study: creating and sustaining competitive advantage through an information technology application in the lodging industry
(Virginia Tech, 1996-09-26)
The use of information technology (IT) is becoming an essential component within the commercial sector. While large number of companies have adopted IT applications to achieve competitive advantage, and number of studies ...