Marketing research has shown that customer relationship management can reduce the consequences of service failure. But the question is for how long an instance of Customer Engagement (CE) may influence a current critical ...

This study investigated the impact of operating lease capitalization on financial statements and financial ratios for firms in the restaurant and retail industries from 2006 to 2008. The results of this study revealed that ...

This research has suggested that the next phase in the development of leadership is servant leadership, in which the leader aims to support and inspire followers. The consequences for the hospitality industry are important, ...

Computer-based interactive simulations incorporate educational tools to satisfy the needs and level of learning of the viewer. Research have found that interactive instruction for individuals and communities improves ...

This article presents two studies on the signaling effects of hotel e-CRM quality. Study 1 found positive effects of e-CRM quality on potential customers’ expectations for hotel service quality, trust in and satisfaction ...

Presently, this unprecedented public health crisis has become a catastrophic economic crisis to the entire globe and consequently the tourism hotel and event sector. The recovery has to be gradual parallel to the recovery ...

The results suggest that incidents of terrorism, epidemics and economic crises have a differential impact on the movement of tourists from various countries of origin to various destination countries. The findings for our ...

Because consumers do not have access to microbiological assessments of their environment, they rely on their perceptions of cleanliness and the possibility of environmental contamination. Perceptions about what defines ...

National, regional, and local tourism bodies need to encourage research by task forces and individuals that will develop more coordinated contingency programs and bolster public health readiness. The travel industry is ...

The results of the study show that the PSM technique can be successfully applied to a restaurant. Thus, it supports and extends the prior work of Lewis and Shoemaker (1997). This study was able to establish an indifference ...