Search
Now showing items 21-30 of 88
Servant Versus Authentic Leadership: Assessing Effectiveness in China’s Hospitality Industry [Summary]
(Virginia Tech, 2020-02-13)
Although authentic leadership is a "core form" of other positive types of leadership, this study shows a stronger effect of servant vs authentic leadership. Hospitality companies should conduct effective leadership as a ...
Hospitality Service Innovations in Private Clubs [Summary]
(Virginia Tech, 2020-02-13)
Service innovation positions an organization to create and deliver anticipatory service that exceeds member expectations and ultimately strengthens relationships. However, service innovation remains one of the most ...
Country Club Members’ Perceptions of Value, Image Congruence, and Switching Costs: an Exploratory Study of Country Club Members’ Loyalty [Summary]
(Virginia Tech, 2020-03-06)
This study confirmed the significant effect of perceived value on customer satisfaction. When members perceived a great value in membership, they became satisfied. In addition, the study revealed the significant effect of ...
The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry [Summary]
(Virginia Tech, 2020-02-25)
Hospitality-based organizations seek defect-free customer interactions but recognize the inevitability of failure. As such, it is critical to identify customers’ perceptions of failed encounters and identify recovery ...
Family Restaurant Brand Personality and Its Impact on Customer's Emotion, Satisfaction, and Brand Loyalty [Summary]
(Virginia Tech, 2020-02-25)
Customer’s emotions play the dominant role in explaining satisfaction, trust, and customer loyalty. Although some research has suggested that brand personality evokes consumer’s emotions (Biel, 1993), increases levels of ...
The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry [Summary]
(Virginia Tech, 2020-02-25)
This study has provided empirical evidence for the development of customers’ repurchasing behaviors involving social and ideal social IC, CS, and attitudinal BL in the hotel industry. It has provided strong empirical support ...
Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting [Summary]
(Virginia Tech, 2020-03-19)
The current study has several practical implications for hospitality organizations.
First, the results suggest that different negative emotions may lead to different behavioral intentions. Angry customers, in particular, ...
Hospitality: What is its real value and how many does it really employ? [Summary]
(Virginia Tech, 2020-02-13)
The authors of this study suggested that it is not difficult to measure labor productivity in the tourism and hospitality sectors. It is simply the amount of revenue generated from sales for every £1 spent on labour. ...
The China Syndrome: The Impact of the SARS Epidemic In Southeast Asia [Summary]
(Virginia Tech, 2020-04-07)
SARS is a coronavirus, like the common cold. However, its origin in southern China implies a zoonotic pathway, similar to influenza's. If SARS started as a water-borne bird virus, it might have been passed via faecal ...
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly [Summary]
(Virginia Tech, 2020-02-13)
Hospitality executives need to maintain a good relationship with their customers and business partners by using the best Technology, integrating IT into their business strategies, and improving the knowledge and skills of ...