The study reveals several implications for hotel decision makers. First, the results suggest that it is easier to attract lower tier reward members and to create high value commitment through discounts and reward program ...

The findings from this study unearth new factors affecting customer engagement in the context of mobile Instant Messaging (IM) value co-creation in tourism and hospitality. This study provides practical suggestions for ...

This study investigates how reviewer expertise may influence the online reputation and popularity as well as the financial performance of hotels and how managers can use social persuasion to leverage hotel performance by ...

Knowledge is limited about how the 2009 H1N1 pandemic impacted potential international tourists’ decision-making although it is assumed that tourists’ apprehension of contracting 2009 H1N1 while traveling affected the ...

This study identified the threshold levels of long-term (table) and short-term (server and cook) resources that met the customers’ expectations based on the customers’ average acceptable waiting times. The actual restaurant’s ...

Talent in the hospitality sector is needed to lead and motivate staff, to develop, innovate and commercialize new services and products, understand international and domestic markets, manage seasonality, co-create value, ...

This study determines that perceptual differences exist between Oceania (New Zealanders and Australians) and International motel customers. The results of this study reveal that Outcome Quality is the most important dimension ...

In summary, the field of hospitality has interesting and interdependent relationships with its constituent industries (lodging, foodservice, travel, leisure, attractions, and conventions). Each independent industry takes ...

Previous studies have shown mixed results concerning the role of CEO played in affecting the financial performance of businesses in the hospitality sector. This study has explored the relationship between the CEO’ performance ...

Hotels should incorporate a variety of wellness habits in hotel rooms to help build good hygiene for their guests' beds. Sleep-wake cycles, eliminating napping, caffeine, nicotine and alcohol 4 to 6 hours prior to bed, ...