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Factors Influencing Hotel Outsourcing Decisions in Thailand: Modifications to the Transaction Cost Economics Approach [Summary]
(Virginia Tech, 2019-03-08)
The article aims to examine the effects of variables on outsourcing decisions in the hotel industry in Thailand. It specifically seeks to test and evaluate a theoretical framework that combines transaction cost economics ...
Guest Perceptions of Hotel Loyalty [Summary]
(Virginia Tech, 2019-03-01)
This research reports on a qualitative survey of hotel guest loyalty. The approach was unusual in several ways: It sought to measure loyalty in the general population of hotel users rather than selecting a population already ...
Enhancing Hotel Employees' Brand Understanding and Brand-Building Behavior in China [Summary]
(Virginia Tech, 2019-03-01)
To participate effectively in the present Chinese hotel market, multinational companies must achieve a competitive advantage, which they attain by building the brand. This study promotes employee brand understanding as a ...