Test of a mediation model of psychological capital among hotel salespeople [Summary]
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Date
2017
Authors
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Journal ISSN
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Publisher
Virginia Tech
Abstract
This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenship
Description
Keywords
Psychological capital, Servant leadership, Hotel salespeople, Lateness attitude, Service-sales ambidexterity, Intention to remain with the organization