A case study on the training issues related to leaders of self-managing teams in a redesign plant

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dc.contributor.authorGunawardena, Aselaen
dc.contributor.committeechairTorgersen, Paul E.en
dc.contributor.committeememberKoelling, C. Patricken
dc.contributor.committeememberKemmerling, Paul T. Jr.en
dc.contributor.departmentIndustrial and Systems Engineeringen
dc.date.accessioned2014-03-14T21:52:01Zen
dc.date.adate2008-12-17en
dc.date.available2014-03-14T21:52:01Zen
dc.date.issued1993-05-05en
dc.date.rdate2008-12-17en
dc.date.sdate2008-12-17en
dc.description.abstractSelf-managing teams (SMTs) are receiving increasing attention from organizations striving for continuous improvement and searching for innovative ways to get their employees involved and empowered. More and more organizations are realizing the significant impact these teams have on quality, productivity, the social circles, worker esteem, and profitability. Consultants and researchers have also paid significant attention to the concept of SMTs, focusing on many aspects of these teams. However, little research has been directed toward the training needs of former supervisors, who, by a plant transitioning to SMTs, have now to take up the role of being coaches of the teams. They invariably are caught in the middle between empowering their teams and satisfying the needs of upper management. The confusion about their new roles may lead to unsuccessful implementation of the teams. This research is an attempt to answer questions related to the training issues of leaders of self-managing teams. The purpose of this study is to help managers and consultants further understand the issues, concern, problems and difficulties faced by the coaches of SMTs. The case study sight for this research was the AT&T plant in Richmond. Some of the outputs of this study are: prioritized lists of the issues and concerns of the coaches at AT&T, a simple cause-effect analysis, important issues and solutions proposed by the coaches, and a list of recommendations based on the overall analysis.en
dc.description.degreeMaster of Scienceen
dc.format.extentviii, 140 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.identifier.otheretd-12172008-063737en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-12172008-063737/en
dc.identifier.urihttp://hdl.handle.net/10919/46311en
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.haspartLD5655.V855_1993.G863.pdfen
dc.relation.isformatofOCLC# 28552899en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V855 1993.G863en
dc.subject.lcshLeadership -- Case studiesen
dc.subject.lcshManagement -- Employee participation -- Case studiesen
dc.subject.lcshSelf-directed work teams -- Training of -- Case studiesen
dc.titleA case study on the training issues related to leaders of self-managing teams in a redesign planten
dc.typeThesisen
dc.type.dcmitypeTexten
thesis.degree.disciplineIndustrial and Systems Engineeringen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.levelmastersen
thesis.degree.nameMaster of Scienceen

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