BLACKSBURG, Va., June 17, 2003 – The Center for Forest Products Marketing and Management will present a new short course, "Customer Service Training." The course will be held on Thursday, October 23 at the Donaldson Brown Hotel and Conference Center on Virginia Tech's Blacksburg campus.
This course will be directed toward new employees in customer service or those who are re-entering the field and want to understand new information that is available to assist them. Topics covered will include the wood products industry, marketing trends, what makes a good customer service representative, customer behavioral styles, working with sales people, working with customers, and communication skills to assist in customer support.
For registration materials or additional information contact Bob Smith, at the Center for Forest Products Marketing Management at (540) 231-5876 or by email at rsmith4@vt.edu.
Written by Hilary Fussell, Public Affairs Assistant