Browsing by Author "Fox, Linda"
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- Airbnb's Brian Chesky on permanent shifts in travel and need for principles in a crisisFox, Linda (Hotel News Now, 2021-01-18)Airbnb's CEO, Brian Chesky, stated three trends he believes travel will follow in the aftermath of the COVID-19 pandemic. Chesky predicts that business travel will no longer be prominent and that companies will transition over towards company "hubs" or annual meetings. He notes that he believes smaller tier cities will continue to gain attraction, leveling out the competition between tier one cities. Lastly, he believes travelers will look for a more authentic and meaningful experience when they begin traveling again.
- Airlines consider a recovery with more digital, direct distribution, less business travelFox, Linda (PhocusWire, 2020-09-25)Airlines have begun combating the affects of COVID-19 by ramping up their digitalization efforts. Consumers should look to see an increase in bundles, self-service, and personalization through their entire airline experience. Industry experts are hopeful these efforts will continue to encourage leisure travel while the country waits for business travel to come back to pre COVID-19 numbers.
- Airlines turn to traveler intent data to forecast demandFox, Linda (PhocusWire, 2021-03-15)Although the travel and tourism industry has traditionally lagged behind with technology developments, the airline industry is shifting that perspective with new artificial intelligence software's. It will be more important than ever to look into the needs of each traveler instead of just the seat they are occupying on a flight. Many companies are tapping into devices, like Radar, to assist with artificial intelligence and understanding the fair rates of their competitors.
- Hilton encouraged by improvements, upbeat on current trendsFox, Linda (PhocusWire, 2020-11-05)Although Hilton reported an $81 million net loss for Q3, Chris Nassetta remains extremely optimistic regarding the trajectory of the hotel industry. Nassetta noted that a majority of Hilton's properties are in the process of recovering from the economic downturn that COVID-19 reaped across the industry.
- Hospitality and travel companies sign workplace diversity pledgeFox, Linda (PhocusWire, 2020-07-07)Hospitality and travel companies are creating a diversity pledge by committing to five actions to promote workplace equality, such as, appointing an executive sponsor for race, capturing ethnicity data, and ensuring all managers and leaders are on board.
- How airlines are scrambling to provide passengers with touchless technologyFox, Linda (PhocusWire, 2020-10-07)On top of the looming Airline relief bill with Congress, airlines are scrambling to get new technology onto their market to promote safer travel for tourists. IBM has partnered with a variety of airlines to roll out an app that will asses travelers AI and machine learning. These apps should increase self service for travelers and decrease the contact among airlines and tourists.
- Room for improvement - diversity in the hospitality boardroomFox, Linda (PhocusWire, 2021-02-19)The call to diversify boardrooms around the hospitality industry grows larger as the lack of representation of minority groups continues. Research done by the Castell Project indicated that the number of Black and Asian individuals on boards across the hospitality industry grew from 6%-8% from 2016-2019 later to from by 1% in 2020. The lack of women on boards also remains a consistent theme throughout the hospitality industry with many women urging the industry to promote women internally to board positions.
- Travel industry could lose $318B through ripple effect of grounded flightsFox, Linda (PhocusWire, 2020-11-24)Accenture reported that the travel industry could lose roughly $318 billion if air travel continues to be reduced due to the rising numbers and added restrictions of COVID-19.
- Tripadvisor launches Tripadvisor Plus, touts growth and revenue opportunitiesFox, Linda (PhocusWire, 2021-03-09)Tripadvisor has launched its subscription program, Tripadvisor Plus, last December starting at $99 a year with the opportunity to access multiple offers throughout the year. In addition to providing travelers with the best property packages, it also provides properties who sign up with the program higher visibility from competition on the platform.
- U.S. Justice Department files antitrust lawsuit against Google, travel brands brace for proceedingsFox, Linda (PhocusWire, 2020-10-20)Industry leaders expect a shift in marketing amid the U.S. Department of Justice's lawsuit of Google. Although Google's role in travel has been a primary marketing focused, experts believe that the pandemic could be a time to reset and re-evaluate the money they are putting into Google resources.
- United Airlines on the environment and being recovery readyFox, Linda (PhocusWire, 2021-03-11)United Airlines CEO, Scott Kirby, noted that the biggest priority he has on his mind heading into recovery is to "make our employees proud and get our customers to like us - hopefully one day to love us" this past week. Kirby is certain United's pledge towards 100% reduction in greenhouse gasses by 2050 will be the key towards maintaining employee satisfaction and customer loyalty. Kirby is focused on building back greener and keeping sustainability at the forefront of United's values as travel begins to pick back up with the widespread COVID-19 vaccinations.