Browsing by Author "Park, Kunsoon"
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- Identification of Site Selection Factors in the U.S. Franchise Restaurant Industry: An Exploratory StudyPark, Kunsoon (Virginia Tech, 2002-01-10)The purpose of this study was to identify and rank the importance of the site selection factors that influence the U.S. franchise restaurant industry as well as rank the confidence level of the experts. To identify the site selection factors, this study sought assistance and support from restaurant professionals. The Delphi technique was used to elicit the opinions of a panel of experts regarding the site selection factors. The panel was composed of restaurant professionals of restaurant companies which had already developed franchised units in the U.S. Panel members suggested a total of 56 factors under six different headings: general location, position of site, demographics, traffic information, competition, and cost consideration. They reached a consensus on the site selection factors on most of the issues. The result of study showed that the factors identified under position of site and competition are major aspects that influence the site selection of the restaurant companies.
- User Acceptance of the Intranet in Restaurant Franchise Systems: An Empirical StudyPark, Kunsoon (Virginia Tech, 2006-12-12)This research study examined the acceptance of the intranet in restaurant franchise systems. The widely accepted Technology Acceptance Model (TAM) developed by Davis (1986, 1989) was the basis for this study. TAM is an excellent model to predict information technology (IT) usage and is based on the Theory of Reasoned Action (TRA). Therefore, TAM was adopted in this study of intranet acceptance. Furthermore, this study attempted to see if the earlier results of TAM are still valid. The original model was modified to include one external variable, franchise support. Data were collected from franchise restaurant systems throughout the United States, excluding Alaska and Hawaii. Of 3,500 questionnaires distributed to individual users of intranet, 161 contained usable responses. The results of regression analysis confirm that TAM is valid for additional applications such as evaluating the intranet in restaurant franchise systems.