Diversity and Inclusion in the Hospitality Industry (Feiertag Collection)

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Realizing Gender Equality's $12 Trillion Economic Opportunity
Woetzel, Jonathan; Madgavkar, Anu; Manyika, James; Ellingrud, Kweilin; Hunt, Vivian; Krishnan, Mekala (McKinsey & Company, 2016-05-16)
It is estimated by McKinsey Global Institute that the world could add $12 trillion to the annual gross domestic product by 2025, 11% higher than it would be under the business as usual scenario. MGI has a follow-up paper that provides an agenda for action and investment, quantifying the process needed on 15 gender-inequality indicators.
Diversity in Hospitality: How Gen-Y Is Transforming The Industry
Goad, Gracie (TalentEgg, 2016-06-05)
Companies are looking for diversity and a range of work experience to better serve today’s communities. The meaning behind diversity has changed because it no longer just refers to cultural and religious background. Today diversity includes the unique perspective an individual can bring to the company, age, gender, life experience, and work experience.
What Are The 4 Types of Diversity?
Alliant International University (Alliant International University, 2018)
Not only is diversity and inclusion the fundamental and expected standard across the United States, it is also benefits the overall organization's success. Research shows that an organization that has a deep understanding of the importance of internal, external, organizational, and global diversity have a better grasp on business. Creating a diverse work environment offers varied intel and brings individuals and their authentic prospects to the overall workforce.
Delivering through diversity
McKinsey & Company (McKinsey & Company, 2018-01-18)
McKinsey & Company published their most recent Delivering through Diversity report in 2018. The report highlights the importance of diversity throughout every industry and most notably details the tie between diversity and financial success. Through the report, McKinsey & Company outlined strategies that company's can deploy to increase developed inclusion strategies.
Diversity in the Hospitality Industry
Charles, Tommy (azcentral, 2018-05-19)
Diversity in the tourism industry provides a unique opportunity for employees and tourists to engage in new cultural experiences. It reinforces and encourages the understanding of various cultures and backgrounds. Diversity in the workplace allows for the attraction of talent from broad ranges, positive organizational culture, stronger corporate culture, and much more.
U.S. Airlines to Add New Gender Option for Non-Binary Travelers
Lagrave, Katherine (Conde' Nast Traveler, 2019-02-19)
U.S. Airlines American, Delta, United, Southwest, and Alaska airlines will add gender option for "unspecified" or "undisclosed" passengers booking tickets in addition to the "male" and "female" options after Airlines for America, A4A, and the International Air Transport Association, IATA, set the best-practice for passenger booking options.
7 Strategies To Improve Recruitment For Diversity In Hospitality
Greaves, Rosie (harver, 2019-07-22)
If you are looking to boost productivity within your company, you need to be proactive about diversity. Along with a larger talent pool, diversity within a team offers many other perks such as a better representation of your customer base.
Meet the Women Who Travel Advisory Board
Spurrell, Megan (Conde' Nast Traveler, 2019-10-08)
The Women Who Travel platform has grown astronomically in the last two and a half years and has expanded from a collection of stories celebrating female travelers is now also a podcast, a 150,000 member Facebook group, and holds meetings and events around the world. To continue the movement forward Conde' Nast Travel has tapped nine extraordinary women to form the Women Who Travel advisory board.
The Welcome Transformation: Why Inclusion is Key to Success in Today's Hospitality Industry
Spencer, John; Dillion, Sarah (Accenture, 2019-12-19)
Diversity & Inclusion has quickly become the most sought after aspect of brands across the United States and world. A 2019 survey done by Accenture found that 3 out of every 4 travelers are prepared to switch loyalty brands if they do not find the corporation living up to their diversity and inclusion promises. The survey also noted that 2,700 consumers were prepared to pay 5%-20% more for a company or experience that clearly exemplified diversity through their organization. In 2021, Diversity & Inclusion is expected across the hospitality industry, not just a "nice to have", within an organization.
An Open Letter to Our Colleagues & the World From Black Destination Industry Leaders
Black Meetings & Tourism (Black Meetings & Tourism, 2020)
Black industry leaders across the destination industry published an open letter surrounding their stance on the murder of George Floyd and the continued inequality throughout the travel and tourism industries. The letter detailed that diversity is nothing without inclusion, and unfortunately the inclusion of black executives, specifically within the C-suite level, remains a major issue within the hospitality industry.
A Measured Response: Hotel industry hires for diversity but fails with inclusion
Hines, Betty; Tutt, Douglas; Berg, Peggy; Dunn, Jason; Stoudemire, Tyronne (Long Live Lodging, 2020-01-01)
Key Human Resource professionals across the hotel and hospitality industry met via a podcast to discuss diversity and inclusion within the hospitality industry. These professionals noted that although, many hotels have done a fantastic job with diversity, the mark falls short on inclusion. The group of industry professionals understands that hotel brands need to do a much better job of including diverse employees across all sectors of their business. It is no longer "good enough" for hotels to have the data to back up diversity. Inclusion must be at the forefront of every major brands minds as they rebuild from the economic crisis that COVID-19 has reaped on the industry.
Guest Column: A Travel Industry Discussion of Race and Racism
Ferguson II, Elliott (U.S. Travel Association, 2020-01-12)
Elliott L. Ferguson, II of Destination D.C. conducted a panel comprised of lead executives from U.S. Travel surrounding diversity and inclusion within the hotel and hospitality industries. The conclusion of the conversation noted that there are four types of individuals listening to discussions surrounding race and equality: people who are concerned, people who are scared, people who do not know what to say, and those who are disinterested. Ferguson, II noted that in order to move the topic of race forward those within and outside of the industry must be willing to have the uncomfortable conversations surrounding equality.
Hospitality ‘making progress’ on diversity
Doggrell, Katherine (Hotel Management, 2020-02-05)
The Hospitality Industry is making progress towards improving gender diversity within the workplace, but the industry has fallen behind in ethnic diversity in senior positions.
What the Meetings Industry Gets Wrong About Diversity—and How to Fix It
Ogletree, Kelsey (TSNN, 2020-06-05)
The death of George Floyd has caused the Meetings Industry to reevaluate how they are approaching diversity in meetings and events. Due to the exploitation of the word “diversity,” organizations should strive for inclusion and equity throughout. To reach this, the industry should broaden the circle of influence, listen to event stakeholders, and implement systems that execute a more inclusive culture. In terms of the social justice movement now taking place, it is suggested to follow company’s mission and if the event lacks diversity and equity it should reach out to organizations who can provide support and guidance on needed changes.
Black Event Industry Leaders Call for Action
Dunn, Jason; Williams, Keneisha; Roby, Andrew; Blalock, Tamela; Solaris, Julius (EventMB, 2020-06-08)
The event industry is hindering from inaction and lack of representation. With the guidance of four black leaders, Jason Dunn Sr., Keneisha Williams, Andrew Roby, and Tamela Blalock, there are concrete steps that the industry can take to fix the inequality for Black event professionals.
Leading by Example: Lessons in Race and Racism
Dow, Roger (U.S. Travel Association, 2020-06-11)
Roger Dow, President of U.S. Travel, moderated and engaged with a group of industry thought leaders surrounding the topic of race and equality around the hospitality industry. The podcast was posted in the wake of the killing of George Floyd and the demand of diversity and inclusion through every facet of leadership roles within corporate America.
Black Travelers Are Always Depicted as Locals, Never the Explorers
Richards, Nneya (2020-06-17)
There is a lack of representation in mainstream travel including travel agents. In 2016 79.6% of travel agents identifies as Caucasian while just 6% identified as Black. There is a lack of access to these opportunities. The lack of visibility of Blacks bodies in the travel space often led to being confused for hotel staff at best, and a sex worker at worst.
Black Travel Alliance Wants to Hold Travel Brands Accountable
Beni, Shauna (2020-06-20)
For many Black people, travel begins by acknowledging that the tourist experience is not the same for everyone. The Black Travel Alliance is a new initiative launching in support of true diversion across the industry, for increased employment, more representation in marketing campaigns and destination management. One of the Alliances initiatives is the Black Travel Scorecard which will evaluate destinations and travel brands under five key areas.
Do Events Really Include LGBTQ+ Attendees?
Tupper, Angela (EventMB, 2020-07-01)
The events industry has made slow progress in terms of diversity and inclusion for the LGBTQ+ community. However, many events are still lacking initiative and many other areas of the hospitality industry are not as progressive. The key principle when planning an event supporting a diverse community is everyone should feel welcome. Protecting diversity and inclusion can be difficult, but it is the responsibility of each event planner to create an inclusive environment for all attendees.
Derrick Johnson on Being a Voice for Diversity and Inclusion in the Industry
Shepphird, Ann (2020-07-02)
This introduces how Derrick Johnson, director of the event strategy at Talley Management Group, has been designated to a new position - Chief Diversity Officer. And this article shows his great endeavors to foster communication towards the diversity issue in the individual network and event-industry communities. As Chief Diversity Officer, he will try to adopt more diverse and inclusive policies, procedures at work such as creating a diversity calendar including a diverse array of events.

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