Here's how the COVID-19 pandemic impacted drive-thru operations at quick-service restaurants

Abstract

The 20th annual QSR Drive-Thru report by SeeLevel HX has released, saying few significant lessons to the restaurant chains. The research reveals the percentage of restaurants that have specific COVID-era safety protocols. Surprisingly, only 12.3% of operators had Covid-related signage specified the safety precautions. Besides the installation of the plastic barrier and the switch to a limited menu, operators also asked to answer whether they implemented the strategy toward the contactless pickup but the result said that 80.1%of employees just handed the food to the customer still.