Crisis Governance, Emergency Management, and the Digital Revolution
Roberts, Patrick S.
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Digital technologies have fundamentally altered emergency and crisis management work through increased potential for role ambiguity, role conflict, distraction, and overload. Multi-level approaches to improve congruence between crisis managers and their environments have the potential to reduce cognitive and organizational barriers and improve decision-making. The future of crisis management lies in reducing the misalignment between personal, proximal, and distal environmental conditions.