Managerial Issues in Developing a Quality Metrics Program
Lewis, John A.
Henry, Sallie M.
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Software quality metrics are used to determine error prone code due to excessive complexity. These results can be used to guide testing efforts and predict future maintenance needs. However, implementing a quality metrics program involves many subtle issues which complicate the development and use of a metrics methodology. Many of theses issues are managerial in nature. This paper examines some managerial elements of designing and implementing a quality metrics program. Previous studies which incorporate a metrics methodology into two different commercial environments are used to demonstrate the difficulties in implementation and approach.