Show simple item record

dc.contributor.authorMak, Collette
dc.contributor.authorEllingson, Margaret W.
dc.contributor.authorLancaster (Gilbert), Charla
dc.date.accessioned2013-10-29T15:26:58Z
dc.date.available2013-10-29T15:26:58Z
dc.date.issued2013
dc.identifier.citationCollette Mak, Margaret W. Ellingson, Charla Lancaster, (2013) "Does your data deliver for decision making?", Interlending & Document Supply, Vol. 41 Iss: 4en_US
dc.identifier.issn0264-1615
dc.identifier.urihttp://hdl.handle.net/10919/23928
dc.description.abstractPurpose - To describe how data was used to design and evaluate new services at the University of Notre Dame and how data was used to evaluate changes in user behavior at Emory University. Design/methodology/approach - Each author describes sources, methods, and applications of data, gathered through a variety of sources used to plan new services and evaluate user satisfaction. Findings - There is no one perfect approach to data-informed decision making; every approach has advantages, costs, and disadvantages. What is important is that resource sharing practitioners become comfortable with a variety of assessment tools. Originality/value - The user experience is increasingly recognized as a critical part of any service or library product but most resource sharing practitioners have little to no background in assessment and statistics. This article provides an introduction to methods, sources, and applications of data specifically applied to interlibrary loan.en_US
dc.language.isoen_USen_US
dc.publisherEmerald Group Publishing Limiteden_US
dc.subjectdataen_US
dc.subjectILLen_US
dc.subjectInterlibrary loanen_US
dc.subjectservicesen_US
dc.subjectlibraryen_US
dc.subjectassessmenten_US
dc.titleDoes your data deliver for decision making?en_US
dc.typeArticleen_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record