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dc.contributor.authorChurch, W. Marken_US
dc.date.accessioned2014-03-14T20:07:37Z
dc.date.available2014-03-14T20:07:37Z
dc.date.issued2007-02-06en_US
dc.identifier.otheretd-02192007-141742en_US
dc.identifier.urihttp://hdl.handle.net/10919/26249
dc.description.abstractVirginia and other states recognize the need for a technically trained workforce and have implemented directives that promote student credentialing. Certifications and other forms of credentialing are used to prove that the recipient has met a predetermined level of competence or mastery of a skill or subject. This study looks specifically at the automotive industry's Automotive Service Excellence (ASE) certification. The primary research question is: Is there a perceived benefit of ASE certification? In addition, two subset questions are explored. The first subset question is (1) Does the ASE certification provide benefits to the employers? And second, (2) do the employers see a benefit of ASE certification to the technicians as compared to those without credentials? This study attempts to answer these questions by polling Virginia automobile service managers regarding their perceptions of the benefits of ASE certification. A sample of 130 dealership service managers was selected at random from the 2006 Virginia Automobile Dealer Association (VADA) Membership Directory. The VADA has 602 franchised dealerships within the Commonwealth of Virginia. A corresponding sample of 130 independent service managers was selected by matching the zip codes of chosen dealerships with an internet phone directory search. The dealership service manager group had four surveys returned as undeliverable or the dealership was out of business. This leaves them with 126 potential participants. The independent service manager group had seven surveys returned as undeliverable or the service center was no longer in business. This leaves them with 123 potential participants. One hundred seventy-eight surveys were returned giving a 71% overall return rate. Automotive technicians are employed at either dealerships or independent service centers. It is hypothesized that the perceptions of ASE certification benefits by the two groups are significantly different from each other. A t test was conducted regarding the difference between the unweighted composite mean scores of dealership service managers and independent service managers regarding both benefits to the employers and again regarding benefits to the technicians. The tests support the hypothesis that there was a significant difference between the perceptions of the two groups. The study concludes that these groups perceive there are moderate benefits to the employer and moderate benefits to the technician; however, the dealership and independent service managers differ in their level of agreement in both categories. Dealership service managers agreed more than independent service managers that there were benefits.en_US
dc.publisherVirginia Techen_US
dc.relation.haspartChurchCertification2.pdfen_US
dc.rightsI hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to Virginia Tech or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report.en_US
dc.subjectautomotive certificationen_US
dc.subjectcredentialingen_US
dc.subjectcertification benefitsen_US
dc.titleBenefits of Student Certification: A Study of Automotive Service Managersen_US
dc.typeDissertationen_US
dc.contributor.departmentEducational Leadership and Policy Studiesen_US
dc.description.degreePh. D.en_US
thesis.degree.namePh. D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen_US
thesis.degree.disciplineEducational Leadership and Policy Studiesen_US
dc.contributor.committeememberSalmon, Richard G.en_US
dc.contributor.committeememberMartin, Rosalie Marieen_US
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-02192007-141742/en_US
dc.contributor.committeecochairEarthman, Glen I.en_US
dc.contributor.committeecochairDriscoll, Lisa G.en_US
dc.date.sdate2007-02-19en_US
dc.date.rdate2008-03-08
dc.date.adate2007-03-08en_US


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