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dc.contributor.authorBourbeau, John Allenen_US
dc.date.accessioned2014-03-14T20:19:32Z
dc.date.available2014-03-14T20:19:32Z
dc.date.issued2004-09-08en_US
dc.identifier.otheretd-12012004-093956en_US
dc.identifier.urihttp://hdl.handle.net/10919/29848
dc.description.abstractMost privatization literature, of which outsourcing/contracting out is a sub-set, discusses: 1) localized anecdotes of how organizations privatized; 2) privatization's history; 3) its types; and/or 4) its pros and cons. What is missing is a methodologically defensible, comprehensive, macro-view of whether or not outsourcing has saved money and/or improved service quality. Using the vote-counting analytical procedure, this dissertation provides one comprehensive view by analyzing and combining the findings of 40 sources covering 222 outsourced services at all levels of US government. The author found that contracting out resulted in cost savings 79% of the time, but improved service quality only 48% of the time. The author also found that outsourcing savings and improved service quality declined as the level of government got smaller. This phenomenon could be an artifact of the federal requirement that a private contractor must show savings of at least 10% or $10 million before any outsourcing occurs. The lower levels of improved service can generally be explained by surveys which show that government managers treat service quality improvement as an afterthought. The findings of this study are consistent with other authors (e.g., Hodge, Savas, Dehoog, Moore) and led the author to the following insights: 1) Outsourcing continues to grow. 2) The amount of evidence regarding outsourcing effectiveness is minimal, confusing, and highly subjective. 3) Outsourcing saves money, but at the expense of quality or at least without improving it. 4) Contracting out can be a solution, but is not the only solution to government funding and service quality shortfalls. 5) Successful outsourcing has been implemented in certain ways. 6) Outsourcing does not spell the end of public administration.en_US
dc.publisherVirginia Techen_US
dc.relation.haspartRawDataTable41.pdfen_US
dc.relation.haspartVITA.pdfen_US
dc.relation.haspartTable42Sortbygovlevel.pdfen_US
dc.relation.haspartCHAP1Intro.pdfen_US
dc.relation.haspartSortbysvctypeTable43.pdfen_US
dc.relation.haspartAddendum.pdfen_US
dc.relation.haspartCHAP2LitReview.pdfen_US
dc.relation.haspartCHAP6Conclusion.pdfen_US
dc.relation.haspartCHAP5Findings.pdfen_US
dc.relation.haspartCHAP4DataAnalysis.pdfen_US
dc.relation.haspartCHAP0TitlePgAbstractAckToC.pdfen_US
dc.relation.haspartBibliography.pdfen_US
dc.relation.haspartSortbylabortypeTableA1.pdfen_US
dc.relation.haspartCHAP3Methodology.pdfen_US
dc.rightsI hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to Virginia Tech or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report.en_US
dc.subjectprivatizationen_US
dc.subjectvote-countingen_US
dc.subjectContracting outen_US
dc.subjectoutsourcingen_US
dc.titleHas Outsourcing/Contracting Out Saved Money and/or Improved Service Quality? A Vote-Counting Analysisen_US
dc.typeDissertationen_US
dc.contributor.departmentPublic Administration and Public Affairsen_US
dc.description.degreePh. D.en_US
thesis.degree.namePh. D.en_US
thesis.degree.leveldoctoralen_US
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen_US
thesis.degree.disciplinePublic Administration and Public Affairsen_US
dc.contributor.committeememberWolf, James F.en_US
dc.contributor.committeememberBeale, Masonen_US
dc.contributor.committeememberHickok, Thomasen_US
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-12012004-093956/en_US
dc.contributor.committeecochairDudley, Larkin S.en_US
dc.contributor.committeecochairWhite, Orion F. Jr.en_US
dc.date.sdate2004-12-01en_US
dc.date.rdate2004-12-02
dc.date.adate2004-12-02en_US


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