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dc.contributor.authorShanahan, Daniel Patricken_US
dc.date.accessioned2014-03-14T20:45:27Z
dc.date.available2014-03-14T20:45:27Z
dc.date.issued2012-08-29en_US
dc.identifier.otheretd-09162012-153029en_US
dc.identifier.urihttp://hdl.handle.net/10919/35078
dc.description.abstractPersonal Information Management (PIM) studies the practice of storing, organizing, and retrieving information by an individual in support of their roles and tasks (Bergman, et al., 2004). One important problem in PIM is information fragmentation (IF) â the condition of having data in different formats, distributed across multiple locations, manipulated by different applications, and residing in a generally disconnected manner (Tungare, 2007). IF can conflict with the PIM ideal that users should have access to the right information at the right time, in the right place, in the right form, and of sufficient completeness and quality to perform the task at hand (Bergman, et al., 2004). It is typically assumed that IF is unintentional, and occurs as a result of the many applications and devices we use to do our daily work. It is further assumed that IF is â badâ or has negative consequences. In this thesis, I study when IF occurs intentionally. Intentional IF (IIF) refers to the fragmentation in PIM that occurs when a person fragments his or her own personal data purposefully. Although research into the problem of IF has been growing quickly in the past decade, IIF has not been investigated in the literature. Prior studies have portrayed IF as a problematic type of information management. Email is a common context in which IF is found. While IF in email may be unintentional, such as when required by an employer, it is also likely to be intentional, as is the case when users use separate email accounts for different purposes. To further the research in this field, this project investigated the phenomenon of IIF in email by conducting and analyzing data from an online survey. In addition to finding the extent of IIF in email, the survey addressed what motivates the participant to purposely fragment their email as well as the advantages and disadvantages in doing so. My study is the first that has explored intentional fragmentation of information. The findings of this study show that IIF exists in email usage, revealing that IIF occurs across a userâ s devices and also across a userâ s multiple email accounts. The two most common motivations for IIF are to keep information separated by the userâ s social roles (work, school, personal communications, etc.), and to filter out extraneous information in order to simplify their information management. These results show that in addition to the negative consequences of IF there also exists positive uses of IF, that is helpful for some users.en_US
dc.publisherVirginia Techen_US
dc.relation.haspartShanahan_DP_T_2012.pdfen_US
dc.rightsI hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to Virginia Tech or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report.en_US
dc.subjectPersonal Information Managementen_US
dc.subjectInformation Fragmentationen_US
dc.subjectEmailen_US
dc.titleIntentional Information Fragmentation in Email Managementen_US
dc.typeThesisen_US
dc.contributor.departmentComputer Science and Applicationsen_US
dc.description.degreeMaster of Scienceen_US
thesis.degree.nameMaster of Scienceen_US
thesis.degree.levelmastersen_US
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen_US
thesis.degree.disciplineComputer Science and Applicationsen_US
dc.contributor.committeechairPérez-Quiñones, Manuel A.en_US
dc.contributor.committeememberJohri, Adityaen_US
dc.contributor.committeememberKafura, Dennis G.en_US
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-09162012-153029/en_US
dc.date.sdate2012-09-16en_US
dc.date.rdate2012-10-16
dc.date.adate2012-10-16en_US


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