The effect of lessons-learned sharing processes for organizational learning on decision-making performance

Abstract

The aim of this research was to operationalize and validate a lessons-learned sharing process for supporting organizational learning. I validated the process by measuring and evaluating the effects of the process on decision-making (i.e., management) performance. The research results provide tangible evidence about the effects of a lessons-learned sharing process to support organizational learning. A lessons-learned sharing process does improve decision-making performance as measured by decision quality.