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dc.contributor.authorJobes, Gregory B.en
dc.date.accessioned2014-03-14T21:32:31Zen
dc.date.available2014-03-14T21:32:31Zen
dc.date.issued1992-05-15en
dc.identifier.otheretd-03302010-020256en
dc.identifier.urihttp://hdl.handle.net/10919/41830en
dc.description.abstractUsing a prototype Total Quality Management (TQM) assessment methodology, this project accomplished an assessment of the quality management practices of the General Electric Company Management and Data Systems Operations (M&DSO) Division, Systems Integration Program Department (SIPD) with respect to the operation and management of a large-scale Request for Change System (RFC). In addition, guidelines were proposed for the planning, design, and implementation of a TQM system. These guidelines can be used by SIPD management if they chose to integrate a Total Quality Management System into the organization. An agenda of enhancement opportunities for quality management practices was identified as a result of the assessment. A complete description of the RFC system, a systems analysis of the RFC system, the assessment methodology, and the criteria used to evaluate SIPD's quality management practices is included.en
dc.format.extentvi, 78 leavesen
dc.format.mediumBTDen
dc.format.mimetypeapplication/pdfen
dc.language.isoenen
dc.publisherVirginia Techen
dc.relation.isformatofOCLC# 26190506en
dc.relation.haspartLD5655.V851_1992.J623.pdfen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.lccLD5655.V851 1992.J623en
dc.subject.lcshCommunication in managementen
dc.subject.lcshCommunication planning -- Managementen
dc.subject.lcshTotal quality managementen
dc.titleAn assessment of the quality management practices of a systems integration support organization with respect to the operations of a large-scale request for change (RFC) systemen
dc.typeMaster's projecten
dc.contributor.departmentSystems Engineeringen
dc.description.degreeMaster of Scienceen
thesis.degree.nameMaster of Scienceen
thesis.degree.levelmastersen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.disciplineSystems Engineeringen
dc.contributor.committeechairTriantis, Konstantinos P.en
dc.contributor.committeememberBlanchard, Benjamin S. Jr.en
dc.contributor.committeememberHarmon, L. Kenneth Jr.en
dc.type.dcmitypeTexten
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-03302010-020256/en
dc.date.sdate2010-03-30en
dc.date.rdate2010-03-30en
dc.date.adate2010-03-30en


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