Virginia Tech
    • Log in
    View Item 
    •   VTechWorks Home
    • ETDs: Virginia Tech Electronic Theses and Dissertations
    • Masters Theses
    • View Item
    •   VTechWorks Home
    • ETDs: Virginia Tech Electronic Theses and Dissertations
    • Masters Theses
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The waitress-diner relationship: an examination of subordinate influence

    Thumbnail
    View/Open
    LD5655.V855_1974.B88.pdf (2.244Mb)
    Downloads: 118
    Date
    1974-05-05
    Author
    Butler, Suellen Ruth
    Metadata
    Show full item record
    Abstract
    Although many interactional situations are manifestly of a super-subordinate variety; upon closer examination there would appear to be certain mechanisms operating which enable the subordinate to exert influence over the superordinate. The problem structuring this investigation focuses on the issue of waitress subordinate influence. Data analysis is based on a six week period of participant observation. During observation the waitress-researcher recorded information concerning three variables. These variables structured two hypotheses which were employed to test for subordinate influence. The major independent variable was identified as the waitress treatment variable. This variable was dichotomized as waitress manipulative treatment, and waitress non-manipulative treatment. It served as the basis of an experimental test. That is, two separate groups were subject to two different waitress treatment styles. One treatment style performed waitress was characterized by waitress "product promotional activity." While performing this treatment the waitress attempted to selling the maximum amount of food and liquor to dining groups. The contrasting treatment performed by waitress was characterized by an absence of "product promotional activity." The dependent variable was identified as consumption patterns practiced by diners.. This variable was measured in terms of tab size. To be determined was, what effect, if any, waitress treatment of dining group had in determining the amount of food and liquor consumed by diners. A significant relationship was established between waitress treatment style and size of tab. The findings suggest that the waitress does assert influence over the consumption patterns practiced by diners.
    URI
    http://hdl.handle.net/10919/43725
    Collections
    • Masters Theses [20802]

    If you believe that any material in VTechWorks should be removed, please see our policy and procedure for Requesting that Material be Amended or Removed. All takedown requests will be promptly acknowledged and investigated.

    Virginia Tech | University Libraries | Contact Us
     

     

    VTechWorks

    AboutPoliciesHelp

    Browse

    All of VTechWorksCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Log inRegister

    Statistics

    View Usage Statistics

    If you believe that any material in VTechWorks should be removed, please see our policy and procedure for Requesting that Material be Amended or Removed. All takedown requests will be promptly acknowledged and investigated.

    Virginia Tech | University Libraries | Contact Us