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    • Identifying Product Defects from User Complaints: A Probabilistic Defect Model 

      Zhang, Xuan; Qiao, Zhilei; Tang, Lijie; Fan, Patrick (Weiguo); Fox, Edward A.; Wang, Alan (Gang) (Department of Computer Science, Virginia Polytechnic Institute & State University, 2016-03-02), TR-16-01
      The recent surge in using social media has created a massive amount of unstructured textual complaints about products and services. However, discovering and quantifying potential product defects from large amounts of ...