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An Overview of Franchising In The Hospitality Industry
(Jurnal Binus Business Review, 2010)
Nowadays, franchising is the most significant part of the hospitality industry through hotels and fast food restaurant. Franchisor gives the right to the franchisee to sell their product and service also to sub-franchise ...
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
(Hotel online, 2018-02)
As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update ...
Ignore your voice reservations channel at your peril
(Hospitality News Now, 2016-05)
The voice reservations channel continues to diminish, but has it gone extinct? Here’s why hoteliers should continue to capture phone reservations and claim more direct bookings.
Is an ‘up’ market leading to mediocrity in hotel sales?
(Hospitality News Now, 2018-01)
As a hotel sales trainer, I often conduct pre-training sales assessments during which I dig deeper into the client’s hotel sales tracking processes and look for a) response times and b) personalization. More often than ...
Selling Myths Revealed
The true measure of the success of any business is the bottom line—sales minus cost of sales. That’s about as bare-bones as you can get when looking at it. Managing the cost of sales is an analytical process. It’s pretty ...
One year of smokefree bars and restaurants in New Zealand: Impacts and responses
(BMC Public Health, 2006)
New Zealand introduced smoke-free bars and restaurants policy in December 2004. We reviewed the data available in December 2005 on the main public health, societal and political impacts and responses within New Zealand ...
A STUDY ON THE EVALUATION OF CUSTOMERS’ SATISFACTION - THE PERSPECTIVE OF QUALITY
(Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia, 2010-05)
As stated by the recent report published by Global Industry Analysts Inc. (GIA), driven by widespread consumer awareness, lifestyle trends and growing compatibility among equipment because of standardization, the world the ...
American Express Global Business Travel 2018 Forecast Indicates Moderate Price Increase Across Air, Hotel and Ground Transportation
(Hospitality Net, 2018-01-29)
NEW YORK – The outlook for international business travel is generally optimistic, according to the Global Business Travel Forecast 2018 published by American Express Global Business Travel (GBT). Demand is being driven by ...
Year end 2011 - Birth of a New Tradition
(Hospitality Net, 2011-12-12)
At every turn when there has been an imbalance of power, the truth questioned, or our beliefs and values distorted, the change required to restore our nation has always come from the bottom up from our people. - Howard ...
Hotel Brand Standards: How to Pick the Right Amenities for Your Property
(Cornell University School of Hotel Administration, 2017-02-01)
Amenities specified by hotel companies’ brand standards can become a point of contention between hotel owners and brand managers. At issue for the owner is whether offering a particular amenity justifies the expense, ...