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Hotel sales tips from real-world meeting planners
(Hotel News Now, 2017-09)
Insights from interviews with meeting planners include ideas for how hotels can personalize their RFPs and event experiences to boost bookings.
Model, mentor and measure: How to inspire employees
(Hotel News Now, 2017-10-04)
To have a hotel staff that creates great guest experiences every day, managers and department heads need to understand it all starts with them.
An Overview of Franchising In The Hospitality Industry
(Jurnal Binus Business Review, 2010)
Nowadays, franchising is the most significant part of the hospitality industry through hotels and fast food restaurant. Franchisor gives the right to the franchisee to sell their product and service also to sub-franchise ...
What I learned from the Marriott family
(Hotel News Now, 2017-06-13)
Preference-driven biases in decision makers’ information search and evaluation
(Society for Judgment and Decision Making (SJDM) and the European Association for Decision Making (EADM), 2013-09)
While it is well established that the search for information after a decision is biased toward supporting that decision, the case of preference-supporting search before the decision remains open. Three studies of consumer ...
Hotel Trends Transforming the Guest Experience in 2018 Part 1
The hospitality industry is constantly changing and evolving to adhere to guest expectations. As a result hotel brands are on the lookout for new ways to improve their customers stay and exceed their expectations. The ...
Lessons in Leadership| By John Hogan
(Hospitality Net, 2011-07)
I find it more than interesting that JHM Hotels and Interstate have been working together on projects including a hospitality school in India and that many universities are globally expanding their influence through remote ...
If I Only Knew Then...
(Hospitality Net, 2011-07)
At one time or another in our lives, we have all had that feeling of wishing we had some of the wisdom acquired over the years at some point earlier in our careers or lives. That series of successes, near misses and ...
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
(Hotel online, 2018-02)
As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update ...
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
(Hotel News Resources, 2018-01)
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have clients across all segments of lodging, many of my clients are in the ultra-luxury five ...