Now showing items 1-10 of 71
An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
(Virginia Tech, 1998-10-30)
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing ...
It's All About Relationships: African-American and European-American Women's Hotel Management Careers
(Virginia Tech, 1996-02-19)
Among the 44000-plus general managers employed in United States’ hotels in 1993, there were only 100 women, 15 African-Americans, and three African-American women. Additionally, less than 0.5 percent of corporate hospitality ...
An empirical study of the value of professional association meetings from the perspective of attendees
(Virginia Tech, 1993-04-19)
Individuals have personal and occupational needs that are satisfied to some degree by attending professional meetings. The primary purpose of this study was to identify the attributes of professional society meetings that ...
Systematic measurement of organizational culture for college food services
(Virginia Tech, 1995)
Consumer involvement in ethnic restaurants: a measure of satisfaction/dissatisfaction
(Virginia Tech, 1993-12-15)
The purpose of this study was to evaluate whether consumer orientation (active/passive) and psychological involvement (attitude, opinion, belief, and behavioral intention) affect satisfaction when dining in an ethnic ...
A market segmentation study of visitors to North Cyprus through importance-performance analysis of destination attributes
(Virginia Tech, 1994)
Tourism in North Cyprus provides recreation opportunities for visitors and creates employment and income. Even though there has been a substantial growth in tourism during the last three years, there has been, if any, ...
Determinants of Successful Acquisition Management: A Process Perspective in the Lodging Industry
(Virginia Tech, 1998-08-20)
The objective of this study was to uncover the critical success factors that have significant value-added impacts on corporate acquisitions in the lodging industry. Specifically, this study attempted to systematically ...
Cost of capital: a practical model incorporated with risk assessment for hotel investments in the middle-price and economy segments
(Virginia Tech, 1993)
Hotel investments, which have far-reaching impact on hotel companies' long term financial health, will continue to be the primary mode for hotel companies' survival and growth. However, top management has been facing a ...
An empirical analysis of the strategic implications of type of entrepreneur in the restaurant industry
(Virginia Tech, 1991-01-15)
<p>The primary purpose of this study was to empirically test Smith's (1967) typology of entrepreneurial type and Miles and Snow's (1978) typology of strategy in the restaurant industry, and then to establish whether or not ...