Now showing items 1-5 of 5
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
(Hotel online, 2018-02)
As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update ...
Ignore your voice reservations channel at your peril
(Hospitality News Now, 2016-05)
The voice reservations channel continues to diminish, but has it gone extinct? Here’s why hoteliers should continue to capture phone reservations and claim more direct bookings.
Is an ‘up’ market leading to mediocrity in hotel sales?
(Hospitality News Now, 2018-01)
As a hotel sales trainer, I often conduct pre-training sales assessments during which I dig deeper into the client’s hotel sales tracking processes and look for a) response times and b) personalization. More often than ...
Keep your salespeople focused on selling
(Hotel News Now, 2019-01-09)
Sales managers should examine the daily schedules of their sales team members and find out what tasks and responsibilities can be removed from their schedules so they can spend more time on sales.