Now showing items 1-10 of 33
Critical success factors of lodging yield management systems : an empirical study
(Virginia Tech, 1994-08-01)
<p>The primary objective of this research effort was to examine the relationships between successful lodging yield management systems and controllable independent variables in the form of critical success factors (CSFs). ...
Predicting business failure in the hospitality industry : an application of logit model
(Virginia Tech, 1994-06-07)
An examination of individual level effects of downsizing in a foodservice organization
(Virginia Tech, 1994-05-05)
This research examined the effect of downsizing on the stress-related perceptions and work-related attitudes and behaviors of employees of a school food service organization. A major purpose of this study was to investigate ...
Consumer satisfaction and dissatisfaction in tourism as related to destination image perception
(Virginia Tech, 1990-12-06)
The primary objective of this study was to investigate the relationship between travel destination image and the tourist satisfaction/dissatisfaction. Using the evaluative congruity theory framework, this study focused ...
Consumer involvement in ethnic restaurants : a measure of satisfaction/dissatisfaction
(Virginia Tech, 1993-12-15)
<p>The purpose of this study was to evaluate whether consumer orientation (active/passive) and psychological involvement (attitude, opinion, belief, and behavioral intention) affect satisfaction when dining in an ...
Decision making strategy in the selection of cook-chill production in hospital foodservices
(Virginia Tech, 1992-06-15)
<p>The primary purpose of this study was to develop and test a model for the process of making the decision to select/not select cook-chill for hospital food services. A second purpose was to determine the nature of the ...
The interplay of elements affecting host community resident attitudes toward tourism : a path analytic approach
(Virginia Tech, 1994-04-15)
Recent research in the field of tourism has demonstrated that the endorsement of the indigenous population is essential for the development, successful operation and sustainability of tourism. Achieving the goal of favorable ...
An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
(Virginia Tech, 1998-10-30)
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing ...
An empirical study of the relationship between restaurant image and customer loyalty
(Virginia Tech, 1995)
Internal environment, organizational form and their impact on financial performance of hotel chains
(Virginia Tech, 1994-08-14)
The primary objective of this study was to investigate the relationship between internal environment, organizational form, and financial performance in hotel chains. Using a contingency framework, this study investigated ...