Now showing items 1-10 of 24
Without a How-To Book for AV Services, Who is Training Hotel Staff on Sales, Set Up and Preventive Maintenance?
(Hospitality Net, 2019-03-14)
Providing outstanding technology services only starts with the equipment — it’s people who make the meetings experience memorable; AVaStar provides courses and quick tips on basic AV and troubleshooting in a format that ...
American Express Global Business Travel 2018 Forecast Indicates Moderate Price Increase Across Air, Hotel and Ground Transportation
(Hospitality Net, 2018-01-29)
NEW YORK – The outlook for international business travel is generally optimistic, according to the Global Business Travel Forecast 2018 published by American Express Global Business Travel (GBT). Demand is being driven by ...
Hotel execs expect continued growth of group business
(Hotel News Now, 2019-03-14)
Hotel executives during their companies’ respective earnings calls spoke about group business during the past quarter and year as well as where they expect group pace to go in 2019.
Hotel Sales Decline and Opportunities For a Turnaround: The Case of a Selected Hotel Chain in Swaziland (2008 – 2010)
(IOSR Journal Of Humanities And Social Science (IOSR-JHSS), 2014-01)
The study sought to explore the causes of sales decline and possibilities of a turnaround at some selected hotel chain in Swaziland between July 2008 and December 2010. In this study 5 senior managers, 12 middle level ...
What Is The Most Important Question Your Reservations Sales Agents Should Ask? - By Doug Kennedy
If you’re like most hoteliers these days chances are you are looking to reduce distribution costs by increasing direct bookings. If so, perhaps it’s time to update your reservations sales processes. Based on my experience ...
Enhancing Hotel Employees' Brand Understanding and Brand-Building Behavior in China [Summary]
(Virginia Tech, 2019-03-01)
To participate effectively in the present Chinese hotel market, multinational companies must achieve a competitive advantage, which they attain by building the brand. This study promotes employee brand understanding as a ...
Quality and Pricing in the Hotel Industry [Summary]
(Virginia Tech, 2019-03-05)
Quality is a price determinant in most products. However, establishment of a quality evaluation for the consumer is not an easy proposition. In the hospitality industry, fortunately, room quality evaluation and price ...
The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors [Summary]
(Virginia Tech, 2008-09)
With the increasing popularity of online shopping and being the most populated country in the world, China is one of the major online markets now and is likely to become the largest market in the future. In the academic ...
The difference between rate maximization and upselling
(Hotel News Now, 2018-06-13)
Revenue managers should know the difference between maximizing rate and upselling, and be able to better explain it to owners.
Market Orientation, Strategy and Revenue Growth in the Turkish Hotel Industry [Summary]
(Virginia Tech, 2015-08-20)
This empirical analysis of hotel properties in south-western Turkey draws on the market orientation, strategy, and capabilities literature to highlight the benefits of a differentiation strategy and customer-value focus ...