Now showing items 91-100 of 112
The Customer's Path to Loyalty: A Partial Test of the Relationships of Prior Experience, Justice, and Customer Satisfaction
(Virginia Tech, 2002-04-23)
The service sector is the fastest growing segment of the economy, responsible for 75% of the GNP, and still growing. Its success is important to the global economy. Nonetheless, throughout the 20-year evolution of services ...
The effects of tourism impacts upon Quality of Life of residents in the community
(Virginia Tech, 2002-11-05)
This study investigates how tourism affects the quality of life of residents in tourism destinations that vary in the stage of development. The proposed model in this study structurally depicts that satisfaction with life ...
Strategy, environmental scanning, and their effect upon performance: an exploratory study of the food service industry
(Virginia Polytechnic Institute and State University, 1988)
An exploratory study of human resource management and business strategy in multiunit restaurant firms
(Virginia Tech, 1990-03-24)
The objectives of this study is two-fold: First, is to explore the nature of human resource management (HRM) functional activities in the multiunit restaurant firms, focusing at the unit restaurant managers level. The ...
An Exploratory Study of the Strategic Value of Information Technology: A Theoretical Application of the Co-Alignment Model
(Virginia Tech, 2004-09-22)
Despite the impact of Information Technology (IT) in today's service economy, its nature and role are elusive or ambiguous to say the least. This ambiguity has made it so difficult to measure the value of IT. To clarify ...
A Comparative Analysis of the Travel Behavior of Black and White Travelers
(Virginia Tech, 1998-07-16)
Tourism, leisure and recreation are considered to be an important form of interaction between cultures and are a basic part of social life (McMillen,1984; Hutchinson and Fidel,1985). The experiences received by participating ...
Exploratory study of the impact of Information and Communication Technology (ICT)-based features in conference center selection/recommendation by meeting planners
(Virginia Tech, 2009-05-04)
This study examined the perceived importance of availability of ICT-based features and technical support on meeting plannersâ recommendation/selection of a conference center. In addition, this study attempted to explain ...
Co-alignment between Environment Risk, Corporate Strategy, Capital Structure, and Firm Performance: An Empirical Investigation of Restaurant Firms
(Virginia Tech, 2002-05-02)
The importance of testing the co-alignment model has been emphasized by several researchers in the past. The present study is an attempt to test the model using theories in corporate finance and strategic management, which ...
The Effects of Different Aspects of Tourism Services on Travelers' Quality of Life: Model Validation, Refinement, and Extension
(Virginia Tech, 2000-03-30)
Numerous satisfaction studies have been conducted in both tourism and marketing which have examined various aspects of travelers and/or consumers. Quality of life satisfaction studies look beyond the types of satisfaction ...