Now showing items 1-10 of 112
An Exploratory Model of the Relationships between Empowerment, Job Involvement, Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hospitality Industry
(Virginia Tech, 1998-10-30)
The concept of customer orientation is becoming increasingly more important to managers, especially in service industries. Given the premise of the study that a customer-oriented employee has a critical role in enhancing ...
The Evaluation of Service Quality by Socially Responsible Customers
(Virginia Tech, 2008-03-17)
The socially responsible customer segment is growing. Increasingly, customers are concerned about social, political, and environmental issues. These concerns have been shown to affect their attitudes towards the quality ...
It's All About Relationships: African-American and European-American Women's Hotel Management Careers
(Virginia Tech, 1996-02-19)
Among the 44000-plus general managers employed in United States’ hotels in 1993, there were only 100 women, 15 African-Americans, and three African-American women. Additionally, less than 0.5 percent of corporate hospitality ...
An Exploratory Study of Strategic Human Resource Management High Performance Work Practices for Unit Level Managers, in the Casual Segment of the Us Restaurant
(Virginia Tech, 2006-04-24)
The previous chapters described in detail the literature, theory and research on Co-alignment, RBV and SHRM that was the basis for the development of a construct for the conceptualization of HPWP in the casual theme ...
An Examination of the Link between RM Implementation Strategies and Performance
(Virginia Tech, 2015-03-19)
Since its foundation, revenue management techniques on aggregate have added billions of dollars to many firms' bottom lines, while using existing products or services and existing sets of consumers (Cross, Higbie, and ...
An empirical study of the value of professional association meetings from the perspective of attendees
(Virginia Tech, 1993-04-19)
Individuals have personal and occupational needs that are satisfied to some degree by attending professional meetings. The primary purpose of this study was to identify the attributes of professional society meetings that ...
An Examination of Destination Competitiveness from the Tourists' Perspective: The Relationship between Quality of Tourism Experience and Perceived Destination Competitiveness
(Virginia Tech, 2006-12-13)
Destination competitiveness has become a critical issue in today's increasingly challenging tourism market. Many studies have indicated that tourists and their needs stand as the ultimate driving force which influences ...
Volunteer Tourists' Intended Behavior Using the Revised Theory of Planned Behavior
(Virginia Tech, 2011-01-28)
Volunteer tourism as an alternative to mass tourism has grown significantly since the 1970s, sparking research interest in the subject. However, there is little research that has examined future potential volunteer touristsâ ...
Systematic measurement of organizational culture for college food services
(Virginia Tech, 1995)
Consumer involvement in ethnic restaurants: a measure of satisfaction/dissatisfaction
(Virginia Tech, 1993-12-15)
The purpose of this study was to evaluate whether consumer orientation (active/passive) and psychological involvement (attitude, opinion, belief, and behavioral intention) affect satisfaction when dining in an ethnic ...