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    • The dimensions of hotel customer ratings that boost RevPAR [Summary] 

      Nieto-Garcia, Marta; Resce, Giuliano; Ishizaka, Alessio; Occhiocupo, Nicoletta; Viglia, Giampaoolo (Virginia Tech, 2018-09)
      Online ratings provide valuable information to operators. However, the use of this information for revenue maximization purposes remains at a moot point. This article proposes a new method to decompose ratings based on ...