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    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection)
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    • Feiertag Hospitality Academy-to-Industry Research
    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection)
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    What Is The Most Important Question Your Reservations Sales Agents Should Ask? - By Doug Kennedy

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    What Is The Most Important Question Your Reservations Sales Agents Should Ask_ - By Doug Kennedy.pdf (145.6Kb)
    Downloads: 123
    Date
    2015-04-06
    Author
    Doug Kennedy
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    Abstract
    If you’re like most hoteliers these days chances are you are looking to reduce distribution costs by increasing direct bookings. If so, perhaps it’s time to update your reservations sales processes. Based on my experience running a hotel reservations mystery shopping business, I can definitively say that these days the majority of front desk and reservations agents offer little more than what I call 'website search support.'
    URI
    http://hdl.handle.net/10919/78917
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    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection) [370]

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