Hotel Sales Best Practices For The Era Of Electronic Inquiries

Abstract

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional "people skills," which today is more formally referred to as emotional intelligence.

Equally as vital, however, is the need for sales colleagues to develop an excellent organizational skill set. These days, one has to be good at both "people" and "process" skills in order to succeed. This is because today's sales teams are dealing with an overwhelming flow of electronic correspondence throughout the sales cycle and it is, therefore, essential to be highly organized.