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    • Feiertag Hospitality Academy-to-Industry Research
    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection)
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    Get Your Hotel Operations Team Onboard The Tricycle of Guest Service

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    Get Your Hotel Operations Team Onboard The Tricycle of Guest Service _ Hotel Online5.pdf (171.2Kb)
    Downloads: 289
    Date
    2018-02
    Author
    Kennedy, Doug
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    Abstract
    As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update its model, so let’s get your team onboard The Tricycle of Guest Service. When you think about it, a tricycle is a perfect model for a positive guest experience. For one, it has three wheels, just like the three components of a memorable guest stay. The back wheels represent Technology and Systems Efficiency and a quality Physical “Product,” while the front wheel stands for Hospitality and Guest Service Skills.
    URI
    http://hdl.handle.net/10919/82221
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    • Hospitality Trade Journal and Magazine Articles (Feiertag Collection) [389]

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