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dc.contributor.authorKennedy, Doug
dc.date.accessioned2018-02-21T05:04:03Z
dc.date.available2018-02-21T05:04:03Z
dc.date.issued2018-02
dc.identifier.urihttp://hdl.handle.net/10919/82221
dc.description.abstractAs hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update its model, so let’s get your team onboard The Tricycle of Guest Service. When you think about it, a tricycle is a perfect model for a positive guest experience. For one, it has three wheels, just like the three components of a memorable guest stay. The back wheels represent Technology and Systems Efficiency and a quality Physical “Product,” while the front wheel stands for Hospitality and Guest Service Skills.en_US
dc.language.isoen_USen_US
dc.publisherHotel onlineen_US
dc.subjecthospitality excellenceen_US
dc.subjectProducten_US
dc.subjectTrainingen_US
dc.subjectsalesen_US
dc.titleGet Your Hotel Operations Team Onboard The Tricycle of Guest Serviceen_US
dc.typeArticleen_US
dc.description.notesFebruary 14, 2018 2:34pmen_US
dc.identifier.urlhttp://hotel-online.com/press_releases/release/get-your-hotel-operations-team-onboard-the-tricycle-of-guest-service?utm_medium=email&utm_source=Offer&utm_campaign=2-14-2018


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