Improving Quality: A Guide For Virginia's Personal Care Providers
Center for Gerontology
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The goals of every business are to grow and prosper while providing the best services possible. The challenges of providing routine care and meeting the needs of regulations become easier when systems designed to enhance quality are in place. Unmet needs and challenges faced by recipients and providers are reduced to a more manageable size, thus increasing recipient satisfaction with services provided and quality of life. A commitment to quality will help make your business competitive, maximize your resources, and raise customer and employee satisfaction. No matter the size of the business you operate, quality assurance strategies are simple to use. The cost of making changes shouldbe related to agency processes and how staff members perform tasks, not finances. Within this brochure you will find helpful hints on how to implement strategies to help enhance your agency's services.