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Hello. My name is Dr. Anna Pittman and I've

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created the Human Potential Program for Professionals. This video

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is on communication and that's another big topic. We

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all want to learn how to communicate without hurting someone's

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feelings without playing without judgment without violence. How do

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I learn how to use language to express myself in

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a way that's very clear and authentic. There are

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several models that I pull from that create the steps

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and there's really four easy steps that enable me and

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you to create this kind of authentic ownership of our

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language and our truth at the same time. Kind

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of I want to give you an example of a

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time where I got to use this and it was

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a very stressful situation. I had I'd gone to

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a friend's and I had driven up the driveway in

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my truck and she said you know you drive up

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here pretty quick, you wait when you drive back

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down, my neighbor is going to be out there

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ready to yell at you. Okay? So we'll

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see what happens. So I got in my truck

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and there he was standing on the side of the

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driveway waiting for me. So I stopped the

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truck and I turned off the engine, rolled down

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the window and I said just just tell me just

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tell me what's going on and he started yelling and

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he was so upset and so angry and I just

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could think okay, use your four steps. You know? So

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I was like okay fast, I can really tell

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how angry you are, you are livid in this

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moment, aren't you? And he said he kept

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going, he said you bet I am. I

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said well you're angry and something something bad is going

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to happen. I was following his language. Well long story

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short, he was definitely afraid that if someone drove

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quickly up this driveway we would run over one of

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his dogs and he just lost his wife and he

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stood there crying and he just shared you know I'm

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just so afraid and I said to him you know I

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can just I really do feel how afraid you are,

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let's figure this out. And we actually stood

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there and planned out a sign he could make.

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I don't even know this man, but the four

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steps got me through my own fear of being in

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front of someone that angry and then coming to a

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solution that felt really workable for him and for me

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just felt empowering to be part of this person's life

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for a few moments. So creativity is one of

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the emergent characteristics of language when we're really being creative

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and authentic. I think it's at this point that

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we begin to look at how relationship is really about

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joy. How do we sustain our joy together?

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How do we connect even through difficult conversations and how

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do we even stay connected with difficult people? Another

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big topic in the eight domains of this program.

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Thank you so much for listening and please feel free

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to check out the other videos.  [Music]