WEBVTT

1
00:00:02.339 --> 00:00:14.970 A:middle L:90%
Okay. Yeah. Alright folks, I think we're

2
00:00:14.970 --> 00:00:19.710 A:middle L:90%
gonna get started. Uh part of our intention is

3
00:00:19.719 --> 00:00:21.839 A:middle L:90%
that we will start on time, will end on

4
00:00:21.839 --> 00:00:24.079 A:middle L:90%
time. This is like quick hitter. This is

5
00:00:24.089 --> 00:00:26.989 A:middle L:90%
called assessment briefs for a reason. We want to

6
00:00:27.000 --> 00:00:29.890 A:middle L:90%
be brief and just give you an idea of things

7
00:00:29.890 --> 00:00:31.769 A:middle L:90%
that are happening at the university. So we'll try

8
00:00:31.769 --> 00:00:35.350 A:middle L:90%
to stick stay on time. We have three really

9
00:00:35.350 --> 00:00:39.000 A:middle L:90%
great speakers with us here today. Um, we

10
00:00:39.000 --> 00:00:42.640 A:middle L:90%
had one speaker of the 4th one who is coming

11
00:00:42.640 --> 00:00:46.079 A:middle L:90%
from human resources today. She got called into an

12
00:00:46.079 --> 00:00:48.950 A:middle L:90%
emergency meeting. So her talk is gonna be tomorrow

13
00:00:48.960 --> 00:00:50.439 A:middle L:90%
. So if you were here for that, if

14
00:00:50.439 --> 00:00:52.829 A:middle L:90%
you want to scoff and and stop away, that's

15
00:00:52.829 --> 00:00:55.229 A:middle L:90%
fine. Otherwise come back tomorrow, it's going to

16
00:00:55.240 --> 00:00:59.929 A:middle L:90%
be an interesting talk. Um thank you for coming

17
00:00:59.929 --> 00:01:03.250 A:middle L:90%
today. Uh This event is being sponsored by the

18
00:01:03.250 --> 00:01:06.430 A:middle L:90%
Office of Assessment and Evaluation, the Division of Student

19
00:01:06.430 --> 00:01:11.280 A:middle L:90%
Affairs and the University Libraries. We have a great

20
00:01:11.280 --> 00:01:14.129 A:middle L:90%
lineup of speakers throughout the week and if you have

21
00:01:14.129 --> 00:01:17.189 A:middle L:90%
not seen the posters upstairs yet, um on your

22
00:01:17.189 --> 00:01:19.430 A:middle L:90%
way out stop by there right outside or right near

23
00:01:19.430 --> 00:01:25.299 A:middle L:90%
the the circulation desk, There's about 20 posters up

24
00:01:25.310 --> 00:01:29.129 A:middle L:90%
there of assessment projects from across the university, both

25
00:01:29.140 --> 00:01:34.950 A:middle L:90%
academic and administrative assessment projects. Uh So we have

26
00:01:34.959 --> 00:01:38.140 A:middle L:90%
three great speakers today. I'm going to introduce them

27
00:01:38.150 --> 00:01:42.420 A:middle L:90%
all three, all three presentations upfront. We're gonna

28
00:01:42.430 --> 00:01:44.829 A:middle L:90%
kind of go through each of these back to back

29
00:01:44.829 --> 00:01:48.310 A:middle L:90%
. There should be some time for questions near the

30
00:01:48.310 --> 00:01:49.409 A:middle L:90%
end of each of these. Uh But if we

31
00:01:49.409 --> 00:01:52.760 A:middle L:90%
run out of time we hit the 15 minute allotment

32
00:01:52.769 --> 00:01:55.290 A:middle L:90%
for each talk, then we'll save some time at

33
00:01:55.290 --> 00:01:57.709 A:middle L:90%
the end. Or you can stick around and have

34
00:01:57.709 --> 00:02:00.459 A:middle L:90%
some coffee and cookies and talk with the presenters.

35
00:02:00.840 --> 00:02:02.579 A:middle L:90%
Um So there is coffee and cookies. If you

36
00:02:02.579 --> 00:02:05.260 A:middle L:90%
haven't figured that out, looks like some of you

37
00:02:05.260 --> 00:02:07.710 A:middle L:90%
found it feel free to get up and grab any

38
00:02:07.710 --> 00:02:10.370 A:middle L:90%
of those at any time. If there's some left

39
00:02:10.379 --> 00:02:14.770 A:middle L:90%
stuff, your pockets and your purses and book bags

40
00:02:14.780 --> 00:02:16.259 A:middle L:90%
, whatever you want, looking at you, Maria

41
00:02:17.340 --> 00:02:21.689 A:middle L:90%
. Uh huh. All right. So without further

42
00:02:21.689 --> 00:02:24.080 A:middle L:90%
ado, let me introduce our three talks for today

43
00:02:24.090 --> 00:02:28.180 A:middle L:90%
. Uh, Jessica Filip will be talking about uh

44
00:02:28.189 --> 00:02:31.270 A:middle L:90%
, table talk live first and then Laurie Fritsch and

45
00:02:31.270 --> 00:02:37.419 A:middle L:90%
Sarah kate Wladika, We'll be talking about assessment in

46
00:02:37.419 --> 00:02:42.060 A:middle L:90%
a program designed to to look at body image.

47
00:02:42.639 --> 00:02:45.039 A:middle L:90%
And then Montana Hall from, from the library will

48
00:02:45.039 --> 00:02:49.259 A:middle L:90%
be talking about library users and their needs. So

49
00:02:50.740 --> 00:02:53.090 A:middle L:90%
, you're up, Jessica. Thank you very much

50
00:02:53.090 --> 00:02:55.430 A:middle L:90%
for being here. All right, good afternoon.

51
00:02:55.439 --> 00:02:58.389 A:middle L:90%
Um, so yes, anyone, the sheet,

52
00:02:58.389 --> 00:03:00.849 A:middle L:90%
it said I was going to discuss the management survey

53
00:03:00.860 --> 00:03:02.210 A:middle L:90%
. I'll be happy to stay afterwards and discuss that

54
00:03:02.210 --> 00:03:05.229 A:middle L:90%
if anybody wants to. But what I was gonna

55
00:03:05.229 --> 00:03:07.530 A:middle L:90%
cover is table talk live, which is something we

56
00:03:07.530 --> 00:03:14.159 A:middle L:90%
do in dining services to get information from our students

57
00:03:14.639 --> 00:03:17.659 A:middle L:90%
. So once a semester we will have in every

58
00:03:17.659 --> 00:03:22.800 A:middle L:90%
single dining center, a chef and a manager um

59
00:03:22.800 --> 00:03:24.629 A:middle L:90%
, sit down towards the front or a busy part

60
00:03:24.639 --> 00:03:28.490 A:middle L:90%
of the dining center and you have some candy on

61
00:03:28.490 --> 00:03:30.490 A:middle L:90%
the table to encourage them to come on over and

62
00:03:30.500 --> 00:03:35.750 A:middle L:90%
they will try to solicit feedback. Hey, what

63
00:03:35.750 --> 00:03:38.270 A:middle L:90%
do you like about dining services? What do you

64
00:03:38.270 --> 00:03:40.449 A:middle L:90%
want us to change? And so like I said

65
00:03:40.449 --> 00:03:44.090 A:middle L:90%
, it's once per semester, but then the turnaround

66
00:03:44.099 --> 00:03:46.439 A:middle L:90%
is literally that day, so we get the feedback

67
00:03:46.449 --> 00:03:50.189 A:middle L:90%
the next day the managers will go through all the

68
00:03:50.199 --> 00:03:53.229 A:middle L:90%
feedback and what they'll do is they'll actually put into

69
00:03:53.229 --> 00:03:55.530 A:middle L:90%
a spreadsheet where it might be a, we're never

70
00:03:55.530 --> 00:03:58.340 A:middle L:90%
going to be able to do that one as you'll

71
00:03:58.340 --> 00:04:00.479 A:middle L:90%
see on some of the sheets that are going around

72
00:04:00.479 --> 00:04:00.979 A:middle L:90%
. I'm gonna cover these in just a moment.

73
00:04:00.990 --> 00:04:03.650 A:middle L:90%
There was one that we had for Hokie grill,

74
00:04:03.659 --> 00:04:06.780 A:middle L:90%
a water slide should be installed, so obviously we

75
00:04:06.780 --> 00:04:10.430 A:middle L:90%
won't be doing that one. Um so we uh

76
00:04:10.439 --> 00:04:13.650 A:middle L:90%
we have to put it into uh let's put into

77
00:04:13.650 --> 00:04:15.399 A:middle L:90%
categories of, sorry, we can't, we'll look

78
00:04:15.399 --> 00:04:18.040 A:middle L:90%
into or we will do it immediately. Um it

79
00:04:18.040 --> 00:04:19.970 A:middle L:90%
will be already doing and there are some that people

80
00:04:19.970 --> 00:04:24.079 A:middle L:90%
just don't know that that's actually an option and here

81
00:04:24.079 --> 00:04:26.339 A:middle L:90%
you go, so that's what the managers do.

82
00:04:26.350 --> 00:04:29.889 A:middle L:90%
They'll put it into the spreadsheet once they get that

83
00:04:29.889 --> 00:04:31.410 A:middle L:90%
completed and we know what they're going to be working

84
00:04:31.410 --> 00:04:34.129 A:middle L:90%
on and what stuff is already being done. Then

85
00:04:34.129 --> 00:04:38.529 A:middle L:90%
they send that over to me and that's where we

86
00:04:38.529 --> 00:04:41.740 A:middle L:90%
will actually use um these sheets here and you've got

87
00:04:41.740 --> 00:04:43.449 A:middle L:90%
a few this corner and just to get an idea

88
00:04:43.449 --> 00:04:46.019 A:middle L:90%
of what they are. Um these are we heard

89
00:04:46.019 --> 00:04:47.410 A:middle L:90%
your voice posters that go into the dining centers.

90
00:04:47.420 --> 00:04:50.459 A:middle L:90%
We also do put them on social media as well

91
00:04:50.470 --> 00:04:53.560 A:middle L:90%
, twitter or facebook, all those kind of things

92
00:04:53.569 --> 00:04:56.040 A:middle L:90%
. But it essentially says thank you so much for

93
00:04:56.040 --> 00:04:58.100 A:middle L:90%
taking the time to give us feedback. The ones

94
00:04:58.100 --> 00:05:02.040 A:middle L:90%
that were specifically using also had feedback from our makeup

95
00:05:02.040 --> 00:05:04.660 A:middle L:90%
survey as well. So we just combine the two

96
00:05:05.339 --> 00:05:08.819 A:middle L:90%
. But it has um, you know, based

97
00:05:08.819 --> 00:05:10.589 A:middle L:90%
on what you and others said, here are some

98
00:05:10.589 --> 00:05:13.089 A:middle L:90%
examples of what you suggested and what hokey girl has

99
00:05:13.089 --> 00:05:14.800 A:middle L:90%
done. I have the hokey girl sheet here.

100
00:05:14.810 --> 00:05:18.750 A:middle L:90%
So we just go with open hokie grill on Sundays

101
00:05:19.139 --> 00:05:21.930 A:middle L:90%
well, and here's the little arrow telling you unfortunately

102
00:05:21.930 --> 00:05:24.600 A:middle L:90%
, chick fil a doesn't allow us to open on

103
00:05:24.600 --> 00:05:26.889 A:middle L:90%
Sundays. A lot of the things that they request

104
00:05:26.889 --> 00:05:30.050 A:middle L:90%
from a franchise location, it is corporate rules and

105
00:05:30.050 --> 00:05:31.500 A:middle L:90%
we do have to follow corporate rules but then there

106
00:05:31.500 --> 00:05:35.379 A:middle L:90%
are some um that we can absolutely do and are

107
00:05:35.379 --> 00:05:39.439 A:middle L:90%
already doing and so we put those on there as

108
00:05:39.439 --> 00:05:43.029 A:middle L:90%
well. Um There especially the ones where we're doing

109
00:05:43.040 --> 00:05:46.230 A:middle L:90%
immediate feedback and tell them really quickly like hey we're

110
00:05:46.240 --> 00:05:48.439 A:middle L:90%
we'll get on it right now, we'll bring it

111
00:05:48.439 --> 00:05:50.439 A:middle L:90%
back. I think there was a smoothie over at

112
00:05:50.439 --> 00:05:56.500 A:middle L:90%
West end market that we took away Heaven forbid and

113
00:05:56.509 --> 00:05:59.000 A:middle L:90%
heard some feedback about where in the world is that

114
00:05:59.000 --> 00:06:00.360 A:middle L:90%
smoothie? And so I think two weeks later they

115
00:06:00.360 --> 00:06:02.660 A:middle L:90%
got the product back in and offered it again.

116
00:06:03.040 --> 00:06:06.069 A:middle L:90%
Um We had no idea was that popular. Um

117
00:06:06.079 --> 00:06:10.899 A:middle L:90%
So the other thing with that is um Well I

118
00:06:10.899 --> 00:06:12.850 A:middle L:90%
said they were at the table and they'll have the

119
00:06:12.850 --> 00:06:15.459 A:middle L:90%
two like a manager in a chef. there Not

120
00:06:15.459 --> 00:06:16.800 A:middle L:90%
only do they offer a thing of candy, but

121
00:06:16.800 --> 00:06:19.769 A:middle L:90%
there is also a chance that if they give feedback

122
00:06:19.779 --> 00:06:23.110 A:middle L:90%
, we will write their name if they want their

123
00:06:23.110 --> 00:06:26.410 A:middle L:90%
name and their hokey id number and whether or not

124
00:06:26.410 --> 00:06:28.079 A:middle L:90%
they want to be entered in for a chance to

125
00:06:28.079 --> 00:06:31.040 A:middle L:90%
win$25 in dining dollars. So that's another thing

126
00:06:31.050 --> 00:06:34.899 A:middle L:90%
that we offer up to them. Um And so

127
00:06:34.910 --> 00:06:39.079 A:middle L:90%
the two semesters that when we do them, the

128
00:06:39.079 --> 00:06:42.560 A:middle L:90%
times are different because each joining center is completely different

129
00:06:43.040 --> 00:06:45.829 A:middle L:90%
, some of them are packed here and we don't

130
00:06:45.829 --> 00:06:46.439 A:middle L:90%
want to necessarily do it in the middle of lunch

131
00:06:46.439 --> 00:06:49.819 A:middle L:90%
rush. So we try to offer a broad range

132
00:06:49.819 --> 00:06:54.069 A:middle L:90%
of time frames. Um so like a four hour

133
00:06:54.069 --> 00:06:58.720 A:middle L:90%
window at each dining center and offer them a chance

134
00:06:58.720 --> 00:07:00.129 A:middle L:90%
to come in and give it feedback. We also

135
00:07:00.139 --> 00:07:02.949 A:middle L:90%
will put on the posters once we're announcing, hey

136
00:07:02.949 --> 00:07:05.420 A:middle L:90%
, these are the upcoming dates. We will also

137
00:07:05.420 --> 00:07:09.930 A:middle L:90%
list on there that if you can't come to one

138
00:07:09.930 --> 00:07:13.410 A:middle L:90%
of these times and you have feedback, please email

139
00:07:13.410 --> 00:07:15.620 A:middle L:90%
the manager and set up a one on one time

140
00:07:15.629 --> 00:07:18.060 A:middle L:90%
because we really do value all the student input.

141
00:07:18.439 --> 00:07:23.589 A:middle L:90%
So um that's what we do and I know I

142
00:07:23.589 --> 00:07:24.939 A:middle L:90%
didn't even get like a five minute warning, I

143
00:07:24.939 --> 00:07:27.699 A:middle L:90%
feel like that. Do you guys want me to

144
00:07:27.699 --> 00:07:30.990 A:middle L:90%
go ahead and cover the dining services management stuff or

145
00:07:30.000 --> 00:07:32.029 A:middle L:90%
I can pop back up later if there's more times

146
00:07:32.040 --> 00:07:34.629 A:middle L:90%
, maybe somebody many times? Okay. All right

147
00:07:34.629 --> 00:07:35.810 A:middle L:90%
, well I'll jump into, you want to see

148
00:07:35.810 --> 00:07:39.319 A:middle L:90%
if you have questions about Oh sure, yeah.

149
00:07:39.329 --> 00:07:41.670 A:middle L:90%
Does anybody have any questions? Yeah. So out

150
00:07:41.670 --> 00:07:44.759 A:middle L:90%
of all the feedback with the students, uh I

151
00:07:44.769 --> 00:07:48.759 A:middle L:90%
presume to send you back in. Yes. So

152
00:07:48.759 --> 00:07:51.629 A:middle L:90%
which one do you think? You know which ones

153
00:07:51.639 --> 00:07:57.000 A:middle L:90%
do at home? It depends on each dining center

154
00:07:57.009 --> 00:08:00.509 A:middle L:90%
um And it depends on what is feasible. So

155
00:08:00.519 --> 00:08:03.079 A:middle L:90%
we have some like a smoothie one. That's an

156
00:08:03.079 --> 00:08:05.600 A:middle L:90%
easy one, We can quite easily bring that type

157
00:08:05.600 --> 00:08:07.870 A:middle L:90%
stuff back. Um The ones that aren't so easy

158
00:08:07.879 --> 00:08:11.660 A:middle L:90%
would be the as you and you'll see on some

159
00:08:11.660 --> 00:08:13.939 A:middle L:90%
of the ones going around, A lot of the

160
00:08:13.939 --> 00:08:16.220 A:middle L:90%
ones that are corporate related. I think even the

161
00:08:16.220 --> 00:08:18.459 A:middle L:90%
Hokie Grill one, it said that the chick fil

162
00:08:18.459 --> 00:08:22.779 A:middle L:90%
a fries are too salty. Unfortunately, chick fil

163
00:08:22.779 --> 00:08:26.170 A:middle L:90%
a corporate believes they're not salty enough, so we

164
00:08:26.170 --> 00:08:28.149 A:middle L:90%
get dunked on the other end by a chick fil

165
00:08:28.149 --> 00:08:30.980 A:middle L:90%
a. So it really does depend on the dining

166
00:08:30.980 --> 00:08:33.970 A:middle L:90%
center and what is actually feasible. We had somebody

167
00:08:33.970 --> 00:08:37.350 A:middle L:90%
that wanted us to move. Uh huh. Move

168
00:08:37.350 --> 00:08:41.879 A:middle L:90%
like how you would actually enter into the dining center

169
00:08:41.879 --> 00:08:43.259 A:middle L:90%
in terms of, okay, I want the line

170
00:08:43.259 --> 00:08:46.110 A:middle L:90%
to be here versus here a lot of times.

171
00:08:46.110 --> 00:08:48.049 A:middle L:90%
That's not always feasible just because well, the castro

172
00:08:48.049 --> 00:08:50.960 A:middle L:90%
, she was already installed over here and we can't

173
00:08:50.960 --> 00:08:54.340 A:middle L:90%
really move all that kind of stuff. So does

174
00:08:54.340 --> 00:08:56.039 A:middle L:90%
that answer your question? I hope. Okay,

175
00:08:56.049 --> 00:08:58.629 A:middle L:90%
Yeah, you take into account or, and do

176
00:08:58.629 --> 00:09:01.059 A:middle L:90%
you count how many students bring up the same thing

177
00:09:01.740 --> 00:09:05.970 A:middle L:90%
? Um Sometimes Yes, but sometimes no, so

178
00:09:05.970 --> 00:09:09.460 A:middle L:90%
even if we had, if it's an easy one

179
00:09:09.039 --> 00:09:16.240 A:middle L:90%
and won't be that expensive to us to implement a

180
00:09:16.240 --> 00:09:16.629 A:middle L:90%
lot of times, we'll just go ahead and do

181
00:09:16.629 --> 00:09:20.929 A:middle L:90%
it. Um There was one a few years ago

182
00:09:20.929 --> 00:09:22.389 A:middle L:90%
where somebody said, well why aren't the to go

183
00:09:22.389 --> 00:09:26.279 A:middle L:90%
bags over here as well? Well, that's an

184
00:09:26.279 --> 00:09:28.009 A:middle L:90%
easy one. That's a no brainer. Of course

185
00:09:28.009 --> 00:09:28.230 A:middle L:90%
, let's move them over there, thank you for

186
00:09:28.230 --> 00:09:31.679 A:middle L:90%
the suggestion. So things like that, even if

187
00:09:31.679 --> 00:09:33.370 A:middle L:90%
it's just one person will go ahead and do now

188
00:09:33.379 --> 00:09:35.759 A:middle L:90%
again, if it's a really expensive thing. But

189
00:09:37.139 --> 00:09:39.049 A:middle L:90%
You know, 50 people have all said that they

190
00:09:39.049 --> 00:09:41.370 A:middle L:90%
want this, we might look at that more in

191
00:09:41.370 --> 00:09:46.269 A:middle L:90%
depth than good questions. Any other ones you guys

192
00:09:46.269 --> 00:09:48.950 A:middle L:90%
have, I have a question except do you want

193
00:09:48.960 --> 00:09:52.529 A:middle L:90%
do any assessment after it's been done? Like do

194
00:09:52.529 --> 00:09:54.289 A:middle L:90%
you are at the end of the year or end

195
00:09:54.289 --> 00:09:56.460 A:middle L:90%
of the semester or anything like that to see,

196
00:09:56.940 --> 00:09:58.279 A:middle L:90%
you know what I mean? Like if the milkshake

197
00:09:58.279 --> 00:10:01.159 A:middle L:90%
or smoothie kept selling or whatever. Um I'm not

198
00:10:01.159 --> 00:10:03.899 A:middle L:90%
sure on that one actually. So each dining center

199
00:10:03.899 --> 00:10:07.450 A:middle L:90%
kind of does their own mini assessment within that.

200
00:10:07.450 --> 00:10:11.460 A:middle L:90%
I don't necessarily get to see. So I'm imagining

201
00:10:13.139 --> 00:10:15.679 A:middle L:90%
one I can definitely tell you not necessarily tied in

202
00:10:15.679 --> 00:10:16.929 A:middle L:90%
with the table talk live, but I do you

203
00:10:16.929 --> 00:10:22.580 A:middle L:90%
know that each dining center will look at sales figures

204
00:10:22.590 --> 00:10:24.960 A:middle L:90%
of, okay, this one's really popular. This

205
00:10:24.960 --> 00:10:26.320 A:middle L:90%
one we haven't sold in two years or whatever.

206
00:10:26.330 --> 00:10:30.450 A:middle L:90%
Let's scrap it from the menu. So yes,

207
00:10:30.450 --> 00:10:31.740 A:middle L:90%
some of those just depend. Okay. Yeah.

208
00:10:33.139 --> 00:10:35.039 A:middle L:90%
You sure you want to, this gets started.

209
00:10:35.090 --> 00:10:37.149 A:middle L:90%
So like, I guess how many years ago did

210
00:10:37.149 --> 00:10:39.460 A:middle L:90%
you do the tabletop live for the first time?

211
00:10:39.940 --> 00:10:41.889 A:middle L:90%
What was the impetus for? Um, I have

212
00:10:41.889 --> 00:10:45.620 A:middle L:90%
no idea. I'm sorry. I can, I

213
00:10:45.629 --> 00:10:48.370 A:middle L:90%
can get back to you with an answer. If

214
00:10:48.370 --> 00:10:48.629 A:middle L:90%
you leave me your information, I can get back

215
00:10:48.629 --> 00:10:50.250 A:middle L:90%
to you, but I have absolutely no idea.

216
00:10:50.259 --> 00:10:54.990 A:middle L:90%
I'm pretty sure that it was already being done when

217
00:10:54.990 --> 00:10:56.600 A:middle L:90%
I got here and that was seven or eight years

218
00:10:56.600 --> 00:10:58.789 A:middle L:90%
ago. I think. So. I think it

219
00:10:58.789 --> 00:11:01.759 A:middle L:90%
was already being done there and I believe the reason

220
00:11:01.759 --> 00:11:05.509 A:middle L:90%
they wanted to start it was we love feedback.

221
00:11:07.740 --> 00:11:11.899 A:middle L:90%
We actually more like negative constructive criticism type feedback than

222
00:11:11.899 --> 00:11:13.730 A:middle L:90%
the positive stuff. I mean a positive stuff is

223
00:11:13.730 --> 00:11:16.940 A:middle L:90%
always awesome, but that's not making us better.

224
00:11:16.950 --> 00:11:20.700 A:middle L:90%
So we always encourage the constructive criticism as well.

225
00:11:20.710 --> 00:11:22.679 A:middle L:90%
And so if we get that and we're going to

226
00:11:22.679 --> 00:11:24.980 A:middle L:90%
get better and better, I'm pretty sure that's why

227
00:11:24.980 --> 00:11:26.559 A:middle L:90%
it started so that we could hear what the students

228
00:11:26.740 --> 00:11:31.159 A:middle L:90%
I wanted. Yeah, we heard your voice.

229
00:11:31.169 --> 00:11:31.929 A:middle L:90%
Yes, choir and the water. Is that your

230
00:11:31.940 --> 00:11:35.600 A:middle L:90%
primary way? I'm getting baptist students and let them

231
00:11:35.600 --> 00:11:39.570 A:middle L:90%
know how you use. Yes, those, those

232
00:11:39.570 --> 00:11:41.179 A:middle L:90%
go in the dining center. So for instance,

233
00:11:41.179 --> 00:11:41.960 A:middle L:90%
if that one is the hokey real Warner, the

234
00:11:41.960 --> 00:11:45.340 A:middle L:90%
west end market one multiple ones of those. We

235
00:11:45.340 --> 00:11:48.460 A:middle L:90%
go up in the dining center at locations where students

236
00:11:48.460 --> 00:11:50.309 A:middle L:90%
will hopefully see them and then like I said,

237
00:11:50.309 --> 00:11:52.970 A:middle L:90%
we also sometimes supposed to on social media not necessarily

238
00:11:52.970 --> 00:11:54.659 A:middle L:90%
like the whole list, but it would be like

239
00:11:54.669 --> 00:11:56.480 A:middle L:90%
one or two big ones. Hey, yes,

240
00:11:56.480 --> 00:12:01.809 A:middle L:90%
we're going to do this one so further questions,

241
00:12:03.659 --> 00:12:07.649 A:middle L:90%
so I'm just curious if you have ever tried to

242
00:12:07.659 --> 00:12:09.779 A:middle L:90%
evaluate this method of getting back or like, have

243
00:12:09.779 --> 00:12:13.240 A:middle L:90%
you ever tried to do a survey trying to find

244
00:12:13.240 --> 00:12:16.950 A:middle L:90%
out if this method of getting feedback is working or

245
00:12:16.950 --> 00:12:22.480 A:middle L:90%
not? Um we haven't necessarily assessed if this is

246
00:12:22.480 --> 00:12:26.509 A:middle L:90%
the best route to go. Um I'm, and

247
00:12:26.509 --> 00:12:28.419 A:middle L:90%
I'm thinking the reason we haven't assesses because we get

248
00:12:28.419 --> 00:12:31.080 A:middle L:90%
a lot of feedback, um we have lots and

249
00:12:31.080 --> 00:12:33.240 A:middle L:90%
lots of feedback, so when I get the spreadsheets

250
00:12:33.240 --> 00:12:37.649 A:middle L:90%
, I mean there's a long laundry list of things

251
00:12:37.649 --> 00:12:41.809 A:middle L:90%
that they want and are suggesting in comments. Um

252
00:12:41.820 --> 00:12:43.409 A:middle L:90%
but I I don't know that we've ever looked at

253
00:12:43.419 --> 00:12:46.789 A:middle L:90%
, what's the better process, other things that we

254
00:12:46.799 --> 00:12:52.440 A:middle L:90%
do offer our online comment cards. So if somebody

255
00:12:52.450 --> 00:12:52.929 A:middle L:90%
, oh I'd never even heard about it. I

256
00:12:52.929 --> 00:12:54.759 A:middle L:90%
didn't even know I could give feedback that way.

257
00:12:54.769 --> 00:12:58.159 A:middle L:90%
They could always fill out a comment card online.

258
00:12:58.639 --> 00:13:01.950 A:middle L:90%
Um and we always encourage people um 100 satisfaction guaranteed

259
00:13:01.960 --> 00:13:05.649 A:middle L:90%
. So if you are ever not happy with your

260
00:13:05.659 --> 00:13:09.149 A:middle L:90%
experience in dining, you should always go seek out

261
00:13:09.149 --> 00:13:11.980 A:middle L:90%
a manager immediately. If you take it to go

262
00:13:11.980 --> 00:13:13.600 A:middle L:90%
and then find out that it's wrong Putting that comment

263
00:13:13.600 --> 00:13:16.679 A:middle L:90%
card because within 24 hours somebody should be back to

264
00:13:16.679 --> 00:13:20.519 A:middle L:90%
you. So yeah, know that jay check has

265
00:13:20.529 --> 00:13:24.590 A:middle L:90%
been made very high and their food status or Kendrick

266
00:13:24.600 --> 00:13:28.590 A:middle L:90%
for a long time and I wonder uh huh you

267
00:13:28.590 --> 00:13:31.110 A:middle L:90%
are a tribute to this backward. I'm just one

268
00:13:31.110 --> 00:13:35.220 A:middle L:90%
of your success is seen in that area. 100%

269
00:13:35.220 --> 00:13:37.529 A:middle L:90%
100%. I believe. The only way that we

270
00:13:37.529 --> 00:13:41.970 A:middle L:90%
get to be better is because of the feedback that

271
00:13:41.970 --> 00:13:43.850 A:middle L:90%
we get. Um if we never received any of

272
00:13:43.850 --> 00:13:46.669 A:middle L:90%
its feedback, we would still have the same complaints

273
00:13:46.669 --> 00:13:50.029 A:middle L:90%
for like the last eight years or whenever we started

274
00:13:50.029 --> 00:13:52.299 A:middle L:90%
this. So yeah, we were like heavily upon

275
00:13:52.299 --> 00:13:56.059 A:middle L:90%
hearing what the students and not just students but all

276
00:13:56.059 --> 00:14:00.350 A:middle L:90%
of our guests um what issues or concerns they had

277
00:14:00.740 --> 00:14:03.750 A:middle L:90%
. So yeah, I think you could pinpoint that

278
00:14:03.750 --> 00:14:05.909 A:middle L:90%
our success is based on that and our hard working

279
00:14:05.909 --> 00:14:13.549 A:middle L:90%
employees a little confident. Mm Thank you guys for

280
00:14:13.549 --> 00:14:16.370 A:middle L:90%
the function. Okay, thank you. About four

281
00:14:16.370 --> 00:14:18.279 A:middle L:90%
minutes. Okay share. I'll yeah, I'll do

282
00:14:18.279 --> 00:14:20.240 A:middle L:90%
it. I'll do a teaser. That's great.

283
00:14:20.240 --> 00:14:22.769 A:middle L:90%
I'll do a real quick teaser for the dining services

284
00:14:22.779 --> 00:14:28.679 A:middle L:90%
management surveys that we do every other year. We

285
00:14:28.690 --> 00:14:31.090 A:middle L:90%
want to know now I I previously talked about like

286
00:14:31.090 --> 00:14:33.659 A:middle L:90%
the guest point of view of the students, we

287
00:14:33.659 --> 00:14:35.429 A:middle L:90%
also need to know, what do our employees think

288
00:14:35.460 --> 00:14:37.649 A:middle L:90%
they like working here? Do they like their boss

289
00:14:39.039 --> 00:14:43.289 A:middle L:90%
? Um And we will look to an outside group

290
00:14:43.299 --> 00:14:46.870 A:middle L:90%
to do the survey for us. Um In two

291
00:14:46.870 --> 00:14:50.889 A:middle L:90%
years ago we had a group from the assessment office

292
00:14:50.889 --> 00:14:52.769 A:middle L:90%
I believe looking at Martha, I think that's the

293
00:14:52.769 --> 00:14:54.960 A:middle L:90%
group that we use. Um and this year we're

294
00:14:54.960 --> 00:15:00.090 A:middle L:90%
actually using um Jean anne Martha's graduate assistant to do

295
00:15:00.149 --> 00:15:01.320 A:middle L:90%
, we always use an outside party because we want

296
00:15:01.330 --> 00:15:05.149 A:middle L:90%
honest feedback. I'm not sure how honest somebody is

297
00:15:05.149 --> 00:15:05.710 A:middle L:90%
going to be if you know your own boss comes

298
00:15:05.710 --> 00:15:07.259 A:middle L:90%
up. Hey, what do you think of me

299
00:15:07.289 --> 00:15:09.159 A:middle L:90%
? The scale of 1 to 5 to one?

300
00:15:09.159 --> 00:15:11.649 A:middle L:90%
I hate your guts, I hate working for you

301
00:15:11.649 --> 00:15:13.139 A:middle L:90%
. They're never going to say that it's not going

302
00:15:13.139 --> 00:15:15.059 A:middle L:90%
to be the feedback they give and that's actually what

303
00:15:15.059 --> 00:15:16.919 A:middle L:90%
we need to hear. Um so that survey goes

304
00:15:16.919 --> 00:15:20.000 A:middle L:90%
out to all of our student employees, we also

305
00:15:20.000 --> 00:15:22.909 A:middle L:90%
have a genius actually went into the dining centers and

306
00:15:22.909 --> 00:15:26.649 A:middle L:90%
sat with computers and had people are non student Wagenaar

307
00:15:26.649 --> 00:15:30.200 A:middle L:90%
salary staff come up and fill out the survey.

308
00:15:30.210 --> 00:15:31.409 A:middle L:90%
We have a lot of our staff who are not

309
00:15:31.409 --> 00:15:33.080 A:middle L:90%
comfortable using computers, so jean and was nice enough

310
00:15:33.080 --> 00:15:35.159 A:middle L:90%
also to do paper surveys with them as well.

311
00:15:35.539 --> 00:15:37.500 A:middle L:90%
And then that feedback, we're still waiting to get

312
00:15:37.500 --> 00:15:39.100 A:middle L:90%
it for this year, she's working on the report

313
00:15:39.100 --> 00:15:43.720 A:middle L:90%
right now. Uh that feedback is amazing. We

314
00:15:43.720 --> 00:15:46.259 A:middle L:90%
always hear lots of things places where we can improve

315
00:15:46.450 --> 00:15:48.500 A:middle L:90%
what we're actually gonna do this year is also do

316
00:15:48.500 --> 00:15:52.659 A:middle L:90%
the, we heard your voice for our employees surveyed

317
00:15:52.659 --> 00:15:56.250 A:middle L:90%
this time. So, and Gina just suggested this

318
00:15:56.250 --> 00:15:58.110 A:middle L:90%
morning next year or two years from now. When

319
00:15:58.110 --> 00:16:00.490 A:middle L:90%
you go to do this, why don't you have

320
00:16:00.490 --> 00:16:02.610 A:middle L:90%
that sitting there saying, hey, remember you got

321
00:16:02.610 --> 00:16:04.659 A:middle L:90%
this chance? Here's what happened when you were being

322
00:16:04.659 --> 00:16:07.909 A:middle L:90%
that honest? We fixed this, this and this

323
00:16:07.919 --> 00:16:10.950 A:middle L:90%
. So um like I said, we love feedback

324
00:16:10.960 --> 00:16:12.360 A:middle L:90%
not only from guests but also from our employees.

325
00:16:14.340 --> 00:16:15.120 A:middle L:90%
And again, if you have more questions on that

326
00:16:15.120 --> 00:16:17.889 A:middle L:90%
one, I'd be happy to stay after and talk

327
00:16:17.889 --> 00:16:21.570 A:middle L:90%
about that. All right, thank you guys appreciate

328
00:16:21.570 --> 00:16:29.159 A:middle L:90%
it. Hi everyone. I'm Laurie Fritsch. I'm

329
00:16:29.159 --> 00:16:30.090 A:middle L:90%
Sarah Kay Velika and I work at the Women's Center

330
00:16:30.090 --> 00:16:33.120 A:middle L:90%
Virginia Tech Network in Health Education through the Shepherd Health

331
00:16:33.120 --> 00:16:37.379 A:middle L:90%
center. And our program is all about how we

332
00:16:37.379 --> 00:16:41.710 A:middle L:90%
used assessment to actually make programmatic changes and and utilized

333
00:16:41.710 --> 00:16:45.580 A:middle L:90%
it to mhm achieve the direction that we're going in

334
00:16:45.580 --> 00:16:48.720 A:middle L:90%
now with a specific project. Yeah. So um

335
00:16:48.730 --> 00:16:51.720 A:middle L:90%
what we're gonna do is start out kind of where

336
00:16:51.720 --> 00:16:52.860 A:middle L:90%
we started with this project a long time ago at

337
00:16:52.860 --> 00:16:56.279 A:middle L:90%
the Women's Center, we had a program called the

338
00:16:56.279 --> 00:17:00.169 A:middle L:90%
Health advocate Program and that was through um sororities and

339
00:17:00.169 --> 00:17:03.889 A:middle L:90%
what that um health advocate was do what they would

340
00:17:03.889 --> 00:17:06.940 A:middle L:90%
serve as a liaison kind of between the Women's Center

341
00:17:06.950 --> 00:17:08.319 A:middle L:90%
and the sororities. And they were trained on a

342
00:17:08.319 --> 00:17:11.990 A:middle L:90%
very wide variety of topics. So it might be

343
00:17:11.000 --> 00:17:15.150 A:middle L:90%
um sexual assault, domestic violence, relationship, violence

344
00:17:15.150 --> 00:17:17.940 A:middle L:90%
, kind of gender based violence theme. And then

345
00:17:17.940 --> 00:17:19.920 A:middle L:90%
we also talked about eating disorders, Some mental health

346
00:17:19.930 --> 00:17:22.170 A:middle L:90%
issues. And that was all in the 90s.

347
00:17:22.180 --> 00:17:26.369 A:middle L:90%
Um around four years ago, about in 2011,

348
00:17:26.369 --> 00:17:29.220 A:middle L:90%
the person that was running that program decided to leave

349
00:17:29.220 --> 00:17:30.680 A:middle L:90%
the women's center. And also she had given us

350
00:17:30.680 --> 00:17:33.529 A:middle L:90%
some feedback that it was harder for us to get

351
00:17:33.539 --> 00:17:37.000 A:middle L:90%
to recruit members from the authorities to be in the

352
00:17:37.000 --> 00:17:40.819 A:middle L:90%
program that they were feeling some can weren't really being

353
00:17:40.819 --> 00:17:44.039 A:middle L:90%
utilized as much in authorities. Um, because story

354
00:17:44.039 --> 00:17:45.490 A:middle L:90%
members were given the feedback while I go to my

355
00:17:45.490 --> 00:17:48.859 A:middle L:90%
friend as opposed to coming to this health advocate person

356
00:17:48.869 --> 00:17:51.849 A:middle L:90%
. Um, and so we were trying to figure

357
00:17:51.849 --> 00:17:53.990 A:middle L:90%
out a way to um, connect with authorities again

358
00:17:53.990 --> 00:17:56.130 A:middle L:90%
in a different way. And so one of the

359
00:17:56.130 --> 00:17:57.700 A:middle L:90%
things that we decide to do as a women's center

360
00:17:57.700 --> 00:18:02.130 A:middle L:90%
was do the Greek Womens Health Initiative Assessment in the

361
00:18:02.130 --> 00:18:03.740 A:middle L:90%
spring of 2011. And so we sent out a

362
00:18:03.740 --> 00:18:07.779 A:middle L:90%
survey 200 well to a lot of the sorority members

363
00:18:07.779 --> 00:18:11.549 A:middle L:90%
and about 153 um, responded to help us develop

364
00:18:11.549 --> 00:18:15.089 A:middle L:90%
a program that we thought would meet what their needs

365
00:18:15.089 --> 00:18:17.349 A:middle L:90%
were and to figure out what they were interested in

366
00:18:17.349 --> 00:18:19.230 A:middle L:90%
and what was the best way to get those programs

367
00:18:19.230 --> 00:18:22.309 A:middle L:90%
to them. Um, and then one of the

368
00:18:22.309 --> 00:18:25.809 A:middle L:90%
things that I thought about was using a peer education

369
00:18:25.809 --> 00:18:27.609 A:middle L:90%
program and health of the health advocates were a type

370
00:18:27.609 --> 00:18:32.099 A:middle L:90%
of peer educator. And so I worked with Lori

371
00:18:32.109 --> 00:18:34.670 A:middle L:90%
um and talk to her about joining with us to

372
00:18:34.680 --> 00:18:37.950 A:middle L:90%
discuss um peer education and what that might look like

373
00:18:37.960 --> 00:18:41.000 A:middle L:90%
with the Women's Center and sororities. So that's when

374
00:18:41.000 --> 00:18:44.460 A:middle L:90%
we decided to actually do a focus group with a

375
00:18:44.460 --> 00:18:47.720 A:middle L:90%
select group of from the women who had filled out

376
00:18:47.720 --> 00:18:49.779 A:middle L:90%
the initial greek assessments. So Sarah kate and I

377
00:18:49.779 --> 00:18:53.259 A:middle L:90%
then met with about six members. Um, and

378
00:18:53.259 --> 00:18:56.579 A:middle L:90%
we gained a further understanding of what they were really

379
00:18:56.579 --> 00:19:00.569 A:middle L:90%
looking for. And again, that showed up as

380
00:19:00.569 --> 00:19:03.910 A:middle L:90%
prioritized uh eating disorder, better body image, and

381
00:19:03.910 --> 00:19:06.630 A:middle L:90%
they still wanted that pure lead programming. So this

382
00:19:06.630 --> 00:19:10.369 A:middle L:90%
kind of solidified and started our relationship working towards this

383
00:19:10.369 --> 00:19:14.980 A:middle L:90%
common project. The third use of Assessment was I

384
00:19:14.990 --> 00:19:18.470 A:middle L:90%
run a national College Health Assessment for Virginia Tech every

385
00:19:18.470 --> 00:19:19.640 A:middle L:90%
other spring. So we knew that we wanted to

386
00:19:19.640 --> 00:19:22.849 A:middle L:90%
look at pieces from that particular assessment, but we

387
00:19:22.849 --> 00:19:26.190 A:middle L:90%
didn't know yet what we were going to use from

388
00:19:26.190 --> 00:19:27.920 A:middle L:90%
it because it's a very broad assessment that covers a

389
00:19:27.920 --> 00:19:30.890 A:middle L:90%
lot of health behaviors. Um Finally, we also

390
00:19:30.890 --> 00:19:34.119 A:middle L:90%
knew that we wanted to get qualitative feedback from the

391
00:19:34.130 --> 00:19:38.799 A:middle L:90%
sorority participants that we trained in order to validate the

392
00:19:38.799 --> 00:19:41.519 A:middle L:90%
direction that we were moving in and to gain more

393
00:19:41.519 --> 00:19:45.319 A:middle L:90%
support from Pan atlantic to make this one of their

394
00:19:45.329 --> 00:19:48.700 A:middle L:90%
educational components that they strongly recommend to their new chapter

395
00:19:48.700 --> 00:19:52.339 A:middle L:90%
members. So those were the four forms of assessment

396
00:19:52.339 --> 00:19:55.519 A:middle L:90%
that we knew we were going to use to change

397
00:19:55.519 --> 00:20:00.279 A:middle L:90%
our programmatic direction. So our overall objectives were of

398
00:20:00.279 --> 00:20:04.549 A:middle L:90%
course to identify the top 123 health issues related to

399
00:20:04.559 --> 00:20:08.170 A:middle L:90%
the sororities and what most impacted them and also how

400
00:20:08.180 --> 00:20:11.140 A:middle L:90%
they wanted to have those things delivered. So what

401
00:20:11.140 --> 00:20:15.769 A:middle L:90%
they perceived to be the most effective forms of dissemination

402
00:20:15.769 --> 00:20:18.289 A:middle L:90%
and delivery, an implementation plan, how we were

403
00:20:18.289 --> 00:20:25.140 A:middle L:90%
going to actually execute A large based programmatic plan because

404
00:20:25.150 --> 00:20:27.380 A:middle L:90%
there are about 500 new plus new chapter members each

405
00:20:27.380 --> 00:20:30.819 A:middle L:90%
spring. And that's quite an undertaking to get all

406
00:20:30.819 --> 00:20:33.289 A:middle L:90%
of those new members the education that we were hoping

407
00:20:33.289 --> 00:20:37.160 A:middle L:90%
to get to them. And then finally achieving that

408
00:20:37.160 --> 00:20:38.559 A:middle L:90%
programmatic support. We knew we were going to use

409
00:20:38.559 --> 00:20:42.289 A:middle L:90%
assessment to gain more support from Pan Atlantic and make

410
00:20:42.289 --> 00:20:45.319 A:middle L:90%
this our premier program rather than what we had been

411
00:20:45.319 --> 00:20:48.470 A:middle L:90%
doing in the past, which had been just one

412
00:20:48.470 --> 00:20:51.789 A:middle L:90%
large keynote speaker, which we had been finding was

413
00:20:51.789 --> 00:20:56.309 A:middle L:90%
less effective than we hoped. All right, so

414
00:20:56.309 --> 00:20:57.720 A:middle L:90%
we did the um as the Women's Center, Jean

415
00:20:57.720 --> 00:21:00.890 A:middle L:90%
Underwood is one of our program coordinators who used to

416
00:21:00.890 --> 00:21:03.319 A:middle L:90%
work at the women's and and she and I actually

417
00:21:03.319 --> 00:21:07.630 A:middle L:90%
developed the greek Womens Health Initiative Assessment. We had

418
00:21:07.630 --> 00:21:11.710 A:middle L:90%
153 sorority members who responded and the top issues that

419
00:21:11.710 --> 00:21:15.309 A:middle L:90%
they um reported back, we're eating disorders, depression

420
00:21:15.309 --> 00:21:18.019 A:middle L:90%
, anxiety, other mental health concerns, and sexual

421
00:21:18.019 --> 00:21:22.529 A:middle L:90%
harassment and that the main way that they thought would

422
00:21:22.529 --> 00:21:25.359 A:middle L:90%
be a successful way for us to get this information

423
00:21:25.359 --> 00:21:27.660 A:middle L:90%
to them would be through chapter programs that were led

424
00:21:27.670 --> 00:21:33.609 A:middle L:90%
by their peers. Um and so we really thought

425
00:21:33.609 --> 00:21:34.859 A:middle L:90%
about what that would look like and how. And

426
00:21:34.859 --> 00:21:37.339 A:middle L:90%
we also worked with the focus group to talk about

427
00:21:37.349 --> 00:21:40.869 A:middle L:90%
when you say eating disorders, what does that really

428
00:21:40.869 --> 00:21:42.210 A:middle L:90%
look like? Because sometimes what they're really talking about

429
00:21:42.210 --> 00:21:45.000 A:middle L:90%
his body image and that's impacting mental health issues,

430
00:21:45.000 --> 00:21:49.160 A:middle L:90%
that's impacting the way that they are operating in college

431
00:21:49.160 --> 00:21:53.890 A:middle L:90%
with leadership concerns and things like that. So after

432
00:21:53.890 --> 00:21:56.410 A:middle L:90%
we kind of gained that tighter knowledge that we were

433
00:21:56.410 --> 00:22:00.009 A:middle L:90%
looking at eating disorder prevention, but also body image

434
00:22:00.019 --> 00:22:03.470 A:middle L:90%
. We knew more specifically what we wanted to look

435
00:22:03.480 --> 00:22:07.170 A:middle L:90%
at with the National College Health Assessment. So we

436
00:22:07.180 --> 00:22:10.960 A:middle L:90%
have been running um since 2008, but I've just

437
00:22:11.240 --> 00:22:14.400 A:middle L:90%
combined the last three years and they look similar across

438
00:22:14.400 --> 00:22:15.349 A:middle L:90%
the years, but um this may be a little

439
00:22:15.349 --> 00:22:17.819 A:middle L:90%
hard to see, and I am going to go

440
00:22:17.819 --> 00:22:19.440 A:middle L:90%
off the camera, I'm sorry, but as you

441
00:22:19.440 --> 00:22:22.319 A:middle L:90%
can see here, hopefully there are a lot of

442
00:22:22.319 --> 00:22:26.890 A:middle L:90%
women who self described themselves. Almost 60% of women

443
00:22:26.890 --> 00:22:30.539 A:middle L:90%
at Virginia Tech specifically describe themselves as being the right

444
00:22:30.549 --> 00:22:33.759 A:middle L:90%
weight. However, in the light pink column,

445
00:22:34.039 --> 00:22:37.859 A:middle L:90%
It indicates that about 28 of them, Although they're

446
00:22:37.859 --> 00:22:41.819 A:middle L:90%
identifying as being the right weight, 28 of them

447
00:22:41.829 --> 00:22:45.539 A:middle L:90%
are still trying to actively lose weight. And that's

448
00:22:45.539 --> 00:22:48.970 A:middle L:90%
a really important piece for us because it tells us

449
00:22:48.980 --> 00:22:52.089 A:middle L:90%
that they are still trying to be on trend with

450
00:22:52.099 --> 00:22:55.950 A:middle L:90%
the national movement, caused by media, caused by

451
00:22:55.950 --> 00:22:57.240 A:middle L:90%
facebook, caused by everything. Thing that is coming

452
00:22:57.240 --> 00:23:00.890 A:middle L:90%
at them of achieving the thin ideal. And so

453
00:23:00.890 --> 00:23:04.269 A:middle L:90%
that is where brilliant Sarah kate comes in and and

454
00:23:04.269 --> 00:23:07.609 A:middle L:90%
saved the day. Yeah, talk about it.

455
00:23:07.619 --> 00:23:11.869 A:middle L:90%
All right. So, um, Basically, I

456
00:23:11.869 --> 00:23:12.680 A:middle L:90%
used to one of the things I used to work

457
00:23:12.680 --> 00:23:15.759 A:middle L:90%
at the counseling center and I worked with some women

458
00:23:15.759 --> 00:23:18.420 A:middle L:90%
at that point who had issues with eating disorders and

459
00:23:18.420 --> 00:23:19.809 A:middle L:90%
somebody image issues. Um, and one of the

460
00:23:19.809 --> 00:23:22.539 A:middle L:90%
things that I started to think about at that time

461
00:23:22.539 --> 00:23:25.200 A:middle L:90%
, this was probably 10 years ago is that we

462
00:23:25.200 --> 00:23:27.670 A:middle L:90%
really didn't work on prevention. We were working on

463
00:23:29.039 --> 00:23:30.950 A:middle L:90%
individuals who were coming in and they were already actively

464
00:23:32.039 --> 00:23:34.079 A:middle L:90%
participating in the symptoms of what may not be diagnosed

465
00:23:34.079 --> 00:23:36.990 A:middle L:90%
as the eating disorder, but could be, and

466
00:23:36.990 --> 00:23:41.150 A:middle L:90%
that even women who were not um diagnosed with an

467
00:23:41.150 --> 00:23:42.220 A:middle L:90%
eating disorder or were not that level of participating on

468
00:23:42.220 --> 00:23:45.509 A:middle L:90%
a regular basis. We're still distracted by their body

469
00:23:45.509 --> 00:23:48.640 A:middle L:90%
image, and we're still very concerned about their body

470
00:23:48.640 --> 00:23:51.049 A:middle L:90%
image, and it was really influencing the way that

471
00:23:51.049 --> 00:23:52.950 A:middle L:90%
they operate in their life. So I started to

472
00:23:52.950 --> 00:23:56.819 A:middle L:90%
investigate what was out there addressing prevention. Um,

473
00:23:56.819 --> 00:23:59.670 A:middle L:90%
there were only two programs, the one that was

474
00:23:59.670 --> 00:24:03.210 A:middle L:90%
the most successful was a program called reflections at the

475
00:24:03.210 --> 00:24:06.279 A:middle L:90%
time, and it was geared towards middle and high

476
00:24:06.279 --> 00:24:08.170 A:middle L:90%
school students. So I did some research about that

477
00:24:08.339 --> 00:24:10.650 A:middle L:90%
, Talk to the people a little bit about it

478
00:24:10.650 --> 00:24:11.470 A:middle L:90%
, but at the time it was really geared towards

479
00:24:11.470 --> 00:24:14.259 A:middle L:90%
high school students. Like I said, middle school

480
00:24:14.440 --> 00:24:15.259 A:middle L:90%
and I just kind of kept up with that program

481
00:24:15.259 --> 00:24:17.609 A:middle L:90%
for a couple years, kind of saw what was

482
00:24:17.609 --> 00:24:19.220 A:middle L:90%
going on. And then I was so excited to

483
00:24:19.220 --> 00:24:22.630 A:middle L:90%
find out. I went to the need of the

484
00:24:22.630 --> 00:24:26.190 A:middle L:90%
National eating disorder Association conference two years ago, I

485
00:24:26.190 --> 00:24:26.970 A:middle L:90%
guess or a year and a half somewhere around there

486
00:24:26.980 --> 00:24:30.539 A:middle L:90%
. And um there was a person there who was

487
00:24:30.539 --> 00:24:33.769 A:middle L:90%
talking about reflections which had now become the body project

488
00:24:33.039 --> 00:24:36.690 A:middle L:90%
and talking about how they had just developed it for

489
00:24:36.690 --> 00:24:37.609 A:middle L:90%
college students and that they had, just in the

490
00:24:37.609 --> 00:24:41.650 A:middle L:90%
past year or two started implementing it on different college

491
00:24:41.650 --> 00:24:45.130 A:middle L:90%
campuses and then we're gonna have a training program last

492
00:24:45.130 --> 00:24:48.349 A:middle L:90%
spring. And um so I came back and talked

493
00:24:48.349 --> 00:24:49.589 A:middle L:90%
to laura because we have been working together and said

494
00:24:49.599 --> 00:24:52.130 A:middle L:90%
, I really would love for you to help me

495
00:24:52.130 --> 00:24:53.200 A:middle L:90%
do this. Um I want to figure out how

496
00:24:53.200 --> 00:24:56.839 A:middle L:90%
to get this implemented, but your education is not

497
00:24:56.839 --> 00:25:00.609 A:middle L:90%
my strength and that is the way this program um

498
00:25:00.619 --> 00:25:03.440 A:middle L:90%
is organized, it's through peer education. Um and

499
00:25:03.440 --> 00:25:06.589 A:middle L:90%
so the two of us and then Kelsey Harrington who's

500
00:25:06.589 --> 00:25:08.289 A:middle L:90%
in the audience calcium, she went, she went

501
00:25:08.289 --> 00:25:11.680 A:middle L:90%
with us and then a student as well who works

502
00:25:11.680 --> 00:25:17.400 A:middle L:90%
with the health education or Christine went with us because

503
00:25:17.400 --> 00:25:18.670 A:middle L:90%
they like to have students there to train as well

504
00:25:19.039 --> 00:25:22.609 A:middle L:90%
and we were trained in this program and then we

505
00:25:22.609 --> 00:25:26.119 A:middle L:90%
started to implement it with heat and then we are

506
00:25:26.119 --> 00:25:29.500 A:middle L:90%
implement this semester with the sororities. Um, so

507
00:25:29.500 --> 00:25:32.190 A:middle L:90%
go ahead. Yes, So what we did was

508
00:25:32.200 --> 00:25:36.549 A:middle L:90%
the health education awareness team is health education education program

509
00:25:36.549 --> 00:25:37.799 A:middle L:90%
and they do a variety of health education and outreach

510
00:25:37.799 --> 00:25:41.289 A:middle L:90%
and education. Uh and the Body Project became one

511
00:25:41.289 --> 00:25:45.359 A:middle L:90%
of those educational outreach programs under what we have as

512
00:25:45.359 --> 00:25:48.839 A:middle L:90%
an umbrella called the Body Matters Project. It gets

513
00:25:48.839 --> 00:25:52.269 A:middle L:90%
very confusing with the Burbage, but it all coincided

514
00:25:52.269 --> 00:25:53.339 A:middle L:90%
at the same time unfortunately. And we had already

515
00:25:53.339 --> 00:25:57.420 A:middle L:90%
named are large outreach program, the Body Matters Project

516
00:25:57.420 --> 00:26:00.960 A:middle L:90%
, which is a year long efforts to help prevent

517
00:26:00.970 --> 00:26:04.220 A:middle L:90%
eating disorders and healthy and to help with healthy body

518
00:26:04.220 --> 00:26:07.319 A:middle L:90%
image. Um so we had in the spring of

519
00:26:07.319 --> 00:26:11.400 A:middle L:90%
last year implemented five workshop series. The Body Project

520
00:26:11.400 --> 00:26:17.619 A:middle L:90%
is actually 22 hour sessions that students come to um

521
00:26:17.630 --> 00:26:19.599 A:middle L:90%
for the first two hours and then a week later

522
00:26:19.609 --> 00:26:23.890 A:middle L:90%
meet again after practicing some body activism and personal challenges

523
00:26:23.890 --> 00:26:26.359 A:middle L:90%
related to the thin ideal and fighting fat talk.

524
00:26:26.440 --> 00:26:29.710 A:middle L:90%
Um and then we come back and reflect and talk

525
00:26:29.710 --> 00:26:33.069 A:middle L:90%
about further ways that we can uh promote healthy body

526
00:26:33.069 --> 00:26:36.200 A:middle L:90%
image and and B body activists. So it is

527
00:26:36.200 --> 00:26:37.910 A:middle L:90%
a pretty good time commitment. But one of the

528
00:26:37.910 --> 00:26:41.750 A:middle L:90%
things that we loved about the Body project was that

529
00:26:41.750 --> 00:26:44.150 A:middle L:90%
it was evidence based. So after just four hours

530
00:26:44.150 --> 00:26:47.339 A:middle L:90%
of programming, It could reduce the onset of an

531
00:26:47.349 --> 00:26:51.349 A:middle L:90%
eating disorder by about 60%, which is huge.

532
00:26:51.740 --> 00:26:53.660 A:middle L:90%
Um Sorry, go ahead. So because what it

533
00:26:53.660 --> 00:26:56.730 A:middle L:90%
does is it concentrates on creating cognitive dissidence. So

534
00:26:56.730 --> 00:26:59.750 A:middle L:90%
it wants the students to get in the room and

535
00:26:59.750 --> 00:27:03.619 A:middle L:90%
to practice saying positive things and challenging the thin ideal

536
00:27:03.619 --> 00:27:07.109 A:middle L:90%
or whatever messages they're getting from society um in a

537
00:27:07.109 --> 00:27:11.369 A:middle L:90%
safe space. And so it's a very structured um

538
00:27:11.380 --> 00:27:14.970 A:middle L:90%
workshop because it allows them to keep practicing that um

539
00:27:14.980 --> 00:27:15.900 A:middle L:90%
and give them the tools to practice it and they

540
00:27:15.900 --> 00:27:18.890 A:middle L:90%
have homework and things like that. So we knew

541
00:27:18.900 --> 00:27:22.500 A:middle L:90%
from that point, we actually acquired about 30 volunteer

542
00:27:22.500 --> 00:27:26.349 A:middle L:90%
sorority members from the panel in the community who were

543
00:27:26.349 --> 00:27:30.299 A:middle L:90%
interested in becoming body project facilitators. And we are

544
00:27:30.299 --> 00:27:33.460 A:middle L:90%
using that pool of women To go out and train

545
00:27:33.470 --> 00:27:37.220 A:middle L:90%
about 500 new chapter members this semester. So we're

546
00:27:37.220 --> 00:27:41.150 A:middle L:90%
very excited about this initiative. And after we did

547
00:27:41.150 --> 00:27:44.279 A:middle L:90%
their training, they had about 12 hours of training

548
00:27:44.279 --> 00:27:48.589 A:middle L:90%
to become facilitators, we got reflections from them to

549
00:27:48.589 --> 00:27:49.970 A:middle L:90%
get just the full buy in from the panel and

550
00:27:49.980 --> 00:27:52.640 A:middle L:90%
community because we knew that it had to be supported

551
00:27:52.640 --> 00:27:55.690 A:middle L:90%
by them. They had to really believe in the

552
00:27:55.690 --> 00:27:57.140 A:middle L:90%
program. So I asked them to specific questions.

553
00:27:57.150 --> 00:28:00.890 A:middle L:90%
After their program, I asked them, how did

554
00:28:00.890 --> 00:28:03.500 A:middle L:90%
the body project impact the way you feel and talk

555
00:28:03.500 --> 00:28:06.269 A:middle L:90%
about your body? And then why do you think

556
00:28:06.269 --> 00:28:07.759 A:middle L:90%
this would be a valuable program for new chapter members

557
00:28:07.759 --> 00:28:10.690 A:middle L:90%
? So can I have the people who have pink

558
00:28:10.690 --> 00:28:17.069 A:middle L:90%
reflections over here? Just read their responses. Oh

559
00:28:17.089 --> 00:28:19.450 A:middle L:90%
, sorry, Pink over here. Just can't awkward

560
00:28:19.460 --> 00:28:22.400 A:middle L:90%
. Just, okay, We'll start with you keeping

561
00:28:22.400 --> 00:28:25.839 A:middle L:90%
younger toes. After going through this program, I

562
00:28:25.839 --> 00:28:27.019 A:middle L:90%
definitely see my body in a more positive light.

563
00:28:27.029 --> 00:28:29.880 A:middle L:90%
I don't look at what I can fix or try

564
00:28:29.880 --> 00:28:32.009 A:middle L:90%
to alter. I now look at my best qualities

565
00:28:32.009 --> 00:28:33.940 A:middle L:90%
and focus on those. Okay. The body project

566
00:28:33.940 --> 00:28:36.690 A:middle L:90%
impacted me as well as my friends who didn't go

567
00:28:36.690 --> 00:28:37.680 A:middle L:90%
through the program. I became aware that many other

568
00:28:37.680 --> 00:28:40.589 A:middle L:90%
girls think and go through what I was used to

569
00:28:40.589 --> 00:28:42.339 A:middle L:90%
think and go through. Everyone has this insecurity,

570
00:28:42.349 --> 00:28:45.599 A:middle L:90%
but they aren't the ideal woman. And it helped

571
00:28:45.599 --> 00:28:47.740 A:middle L:90%
knowing that I was the only one feeling insecure about

572
00:28:47.740 --> 00:28:51.950 A:middle L:90%
my body. The body project has made me spend

573
00:28:51.950 --> 00:28:52.799 A:middle L:90%
less time worrying about what I eat and how much

574
00:28:52.799 --> 00:28:56.230 A:middle L:90%
I work out. In addition I spend my spend

575
00:28:56.230 --> 00:28:56.930 A:middle L:90%
way less time in the area worrying about how I

576
00:28:56.930 --> 00:29:00.119 A:middle L:90%
look and I was this frees up a lot more

577
00:29:00.119 --> 00:29:02.630 A:middle L:90%
time to spend studying and doing activities. I enjoy

578
00:29:03.440 --> 00:29:07.160 A:middle L:90%
call You have two more over here. The body

579
00:29:07.160 --> 00:29:08.230 A:middle L:90%
project changed my whole outlook on how I talk and

580
00:29:08.230 --> 00:29:11.509 A:middle L:90%
feel about my body. I feel more confident.

581
00:29:11.509 --> 00:29:14.069 A:middle L:90%
My own skin realized I didn't stop comparing myself to

582
00:29:14.079 --> 00:29:15.329 A:middle L:90%
my french and other people because my body is unique

583
00:29:15.329 --> 00:29:18.190 A:middle L:90%
in its own way, shape and form. Do

584
00:29:18.190 --> 00:29:22.089 A:middle L:90%
you have one more? Okay. Whenever someone else

585
00:29:22.099 --> 00:29:23.490 A:middle L:90%
talks about their body, I know how to respond

586
00:29:23.490 --> 00:29:26.839 A:middle L:90%
in a positive way. It's two years away from

587
00:29:26.839 --> 00:29:29.670 A:middle L:90%
what the body looks like, how the body great

588
00:29:29.680 --> 00:29:30.650 A:middle L:90%
and then from my blue responses, why do you

589
00:29:30.650 --> 00:29:33.740 A:middle L:90%
think this would be a valuable program for new chapter

590
00:29:33.740 --> 00:29:37.650 A:middle L:90%
members? I think this program is perfect for new

591
00:29:37.650 --> 00:29:41.339 A:middle L:90%
members entering greek life were as worthy tend to have

592
00:29:41.349 --> 00:29:44.220 A:middle L:90%
that talk a lot friends when you're getting ready for

593
00:29:44.230 --> 00:29:45.960 A:middle L:90%
functions or to go out. We are able to

594
00:29:45.970 --> 00:29:48.900 A:middle L:90%
educate them that this is not good together, create

595
00:29:48.900 --> 00:29:51.359 A:middle L:90%
a supportive environment where they all respect each other.

596
00:29:52.640 --> 00:29:56.829 A:middle L:90%
I think this program would be amazingly beneficial to change

597
00:29:56.829 --> 00:30:00.109 A:middle L:90%
the conversation about our bodies within the community calcium doing

598
00:30:00.109 --> 00:30:03.549 A:middle L:90%
this program will show synergy between sorority chapters because it

599
00:30:03.549 --> 00:30:07.960 A:middle L:90%
will be girls from all different sororities who facilitate and

600
00:30:07.960 --> 00:30:12.420 A:middle L:90%
participate and many uh many sororities are focused on womanly

601
00:30:12.430 --> 00:30:15.319 A:middle L:90%
character and building strong girls and I believe this is

602
00:30:15.319 --> 00:30:18.059 A:middle L:90%
a step in the right direction. So what we

603
00:30:18.069 --> 00:30:22.049 A:middle L:90%
will continue to measure after this workshop series, I'm

604
00:30:22.049 --> 00:30:26.829 A:middle L:90%
sorry you had one every girl went through this program

605
00:30:26.829 --> 00:30:30.400 A:middle L:90%
and actively participated. I know that is really knows

606
00:30:30.400 --> 00:30:33.380 A:middle L:90%
what proved. Yeah, So this really clinched it

607
00:30:33.390 --> 00:30:37.359 A:middle L:90%
for us as far as gaining that full planalytics support

608
00:30:37.369 --> 00:30:40.390 A:middle L:90%
and um what we will now measure. We have

609
00:30:40.390 --> 00:30:42.079 A:middle L:90%
, I think 53 workshops scheduled for this semester to

610
00:30:42.079 --> 00:30:45.240 A:middle L:90%
hopefully get around 500 new chapter members through. And

611
00:30:45.240 --> 00:30:48.460 A:middle L:90%
what we we are going to measure with that group

612
00:30:48.460 --> 00:30:52.039 A:middle L:90%
of women is if they have a reduced importance related

613
00:30:52.039 --> 00:30:56.920 A:middle L:90%
to being thin and how hopefully an increased uh feeling

614
00:30:56.920 --> 00:30:59.490 A:middle L:90%
of how they feel about their bodies. And then

615
00:30:59.500 --> 00:31:02.549 A:middle L:90%
we're also going to measure inter sorority relationships because that

616
00:31:02.549 --> 00:31:03.730 A:middle L:90%
was a piece that we weren't looking for. But

617
00:31:03.740 --> 00:31:07.440 A:middle L:90%
the facilitators were so excited to meet one another and

618
00:31:07.440 --> 00:31:08.990 A:middle L:90%
bond in that way. They were like oh my

619
00:31:08.990 --> 00:31:12.640 A:middle L:90%
gosh! Like this is breaking down the sorority walls

620
00:31:12.640 --> 00:31:15.700 A:middle L:90%
within each silo which we didn't even think would happen

621
00:31:15.700 --> 00:31:18.289 A:middle L:90%
or think to happen. So, um, we're

622
00:31:18.289 --> 00:31:21.910 A:middle L:90%
looking for great things in the future as far as

623
00:31:21.920 --> 00:31:26.859 A:middle L:90%
those relationships with one another and just woman within herself

624
00:31:26.640 --> 00:31:32.269 A:middle L:90%
questions. Yeah, Jessica. So you said about

625
00:31:32.640 --> 00:31:37.839 A:middle L:90%
500 people going to Uh huh. All right,

626
00:31:37.849 --> 00:31:40.710 A:middle L:90%
Those are new chapter members. Yes. We have

627
00:31:40.710 --> 00:31:42.349 A:middle L:90%
it also running within Health education, well, health

628
00:31:42.349 --> 00:31:48.369 A:middle L:90%
education awareness team To the general population. How many

629
00:31:48.579 --> 00:31:55.940 A:middle L:90%
women are approximately 3000. So, yeah, so

630
00:31:55.940 --> 00:31:57.799 A:middle L:90%
our our goal is to do, to aim for

631
00:31:57.799 --> 00:32:02.220 A:middle L:90%
new chapter members because they have the required educational component

632
00:32:02.230 --> 00:32:07.440 A:middle L:90%
that first year. Um and then we will actually

633
00:32:07.450 --> 00:32:10.339 A:middle L:90%
pull uh new facilitators each year from that group of

634
00:32:10.339 --> 00:32:12.829 A:middle L:90%
women who has just gone through it. So it

635
00:32:12.829 --> 00:32:15.759 A:middle L:90%
will be just like an ongoing cycle and that seems

636
00:32:15.759 --> 00:32:16.750 A:middle L:90%
like a manageable way for us to get it started

637
00:32:16.759 --> 00:32:21.539 A:middle L:90%
um to start that way and to continue it because

638
00:32:21.549 --> 00:32:22.539 A:middle L:90%
each session can only have 8 to 12 women in

639
00:32:22.539 --> 00:32:24.609 A:middle L:90%
it, which makes the so it's not only a

640
00:32:24.609 --> 00:32:28.940 A:middle L:90%
two part series, but it's intimate because they are

641
00:32:28.940 --> 00:32:31.069 A:middle L:90%
doing like role playing. They're going around the group

642
00:32:31.069 --> 00:32:35.130 A:middle L:90%
saying you're saying you have to limit how many people

643
00:32:35.130 --> 00:32:37.690 A:middle L:90%
can be in it to manage some of that questions

644
00:32:37.690 --> 00:32:40.200 A:middle L:90%
. Yes. Has there been any discussion about collaboration

645
00:32:40.200 --> 00:32:44.460 A:middle L:90%
with National Panhellenic Council authorities? Let me speak to

646
00:32:44.940 --> 00:32:46.660 A:middle L:90%
. Um we we've talked to lee a little bit

647
00:32:46.660 --> 00:32:52.210 A:middle L:90%
about that and also um the developer of the program

648
00:32:52.220 --> 00:32:55.579 A:middle L:90%
um getting running right now, Caroline Black Becker has

649
00:32:55.579 --> 00:32:58.710 A:middle L:90%
talked about that and is working with them to a

650
00:32:58.710 --> 00:33:00.119 A:middle L:90%
certain extent and we are exploring at this point.

651
00:33:00.130 --> 00:33:05.819 A:middle L:90%
Yeah. Yeah. Are you going to change the

652
00:33:05.819 --> 00:33:07.470 A:middle L:90%
way you assist us in the future? We're going

653
00:33:07.470 --> 00:33:09.750 A:middle L:90%
to ask the same questions I think for this year

654
00:33:09.750 --> 00:33:14.019 A:middle L:90%
this is our goal to see how it's redo these

655
00:33:14.019 --> 00:33:17.269 A:middle L:90%
three components on the bottom. Um and sure I'm

656
00:33:17.279 --> 00:33:20.380 A:middle L:90%
always open to change, you know, one year

657
00:33:20.380 --> 00:33:22.259 A:middle L:90%
, maybe this, another year, maybe the process

658
00:33:22.259 --> 00:33:24.519 A:middle L:90%
of how, how we implement the program. I'm

659
00:33:24.519 --> 00:33:27.779 A:middle L:90%
not I'm not quite sure yet. If you have

660
00:33:27.779 --> 00:33:39.690 A:middle L:90%
ideas, I'd love to hear that way. Right

661
00:33:39.700 --> 00:33:44.869 A:middle L:90%
baseline. Right? Yeah. Right. Because we

662
00:33:44.869 --> 00:33:46.490 A:middle L:90%
want to really measure is this making a cultural shift

663
00:33:46.500 --> 00:33:52.059 A:middle L:90%
right within the community and the people, she's done

664
00:33:52.059 --> 00:33:52.950 A:middle L:90%
some of that we haven't done here, but that

665
00:33:52.950 --> 00:33:54.869 A:middle L:90%
would be something for us to do here at Virginia

666
00:33:54.869 --> 00:33:58.170 A:middle L:90%
Tech. It's been done in a broader level,

667
00:33:58.339 --> 00:34:00.980 A:middle L:90%
um, like a different universe, different areas,

668
00:34:00.980 --> 00:34:02.230 A:middle L:90%
but we haven't done it here because we just started

669
00:34:02.230 --> 00:34:06.730 A:middle L:90%
it. You have a question. So your original

670
00:34:06.730 --> 00:34:10.320 A:middle L:90%
assessment was the Greek womens Self Initiative and you probably

671
00:34:10.320 --> 00:34:14.130 A:middle L:90%
said because you maybe go over again where that came

672
00:34:14.139 --> 00:34:16.719 A:middle L:90%
from and how it was validated. Okay. So

673
00:34:16.730 --> 00:34:21.000 A:middle L:90%
, so Janet Underwood and I developed it at the

674
00:34:21.000 --> 00:34:24.090 A:middle L:90%
Women's Center and we sent it out to a number

675
00:34:24.090 --> 00:34:25.659 A:middle L:90%
of women, I can't remember at this point right

676
00:34:25.659 --> 00:34:28.719 A:middle L:90%
now how many women were sent out to and we

677
00:34:28.719 --> 00:34:31.440 A:middle L:90%
got 100 and 53 responses I can't speak to right

678
00:34:31.440 --> 00:34:36.159 A:middle L:90%
this moment about how it was validated. Um and

679
00:34:36.170 --> 00:34:39.820 A:middle L:90%
we use that information to see what trends we saw

680
00:34:39.829 --> 00:34:43.750 A:middle L:90%
and then decided to meet with the women in the

681
00:34:43.760 --> 00:34:46.079 A:middle L:90%
focus group to get more information about what they actually

682
00:34:46.079 --> 00:34:49.000 A:middle L:90%
meant when they, because some of the questions we

683
00:34:49.000 --> 00:34:51.289 A:middle L:90%
asked them were fairly broad and we really want to

684
00:34:51.289 --> 00:34:52.260 A:middle L:90%
know what more they meant about that, which is

685
00:34:52.260 --> 00:34:54.340 A:middle L:90%
why we decided to focus group. It was also

686
00:34:54.340 --> 00:34:58.670 A:middle L:90%
really looking at what topics they felt were relevant to

687
00:34:58.670 --> 00:35:00.929 A:middle L:90%
them, what they wanted to learn more about and

688
00:35:00.929 --> 00:35:04.170 A:middle L:90%
how they wanted to learn it. Yeah. Yes

689
00:35:05.139 --> 00:35:07.849 A:middle L:90%
. And the feedback that assessment is what informed your

690
00:35:07.849 --> 00:35:10.570 A:middle L:90%
decision to choose and move forward and invest in the

691
00:35:10.579 --> 00:35:15.710 A:middle L:90%
body. I the first three components were really how

692
00:35:15.710 --> 00:35:19.260 A:middle L:90%
we move forward. So the the initial assessment,

693
00:35:19.260 --> 00:35:22.469 A:middle L:90%
the focus group and the National College Health Assessment.

694
00:35:22.139 --> 00:35:25.139 A:middle L:90%
And then the fact that it was validated and reliable

695
00:35:25.139 --> 00:35:29.219 A:middle L:90%
, it's been run by um the people that develop

696
00:35:29.219 --> 00:35:31.630 A:middle L:90%
the program for approximately 5 to 10 years. And

697
00:35:31.630 --> 00:35:35.630 A:middle L:90%
so there's a ton of research on it and that's

698
00:35:35.630 --> 00:35:37.610 A:middle L:90%
one of the other reasons as we were getting the

699
00:35:37.610 --> 00:35:39.469 A:middle L:90%
information that this was what the authorities and students wanted

700
00:35:39.480 --> 00:35:44.019 A:middle L:90%
and they had this that they had already worked on

701
00:35:44.019 --> 00:35:45.389 A:middle L:90%
and done research with it. So that's how we

702
00:35:45.400 --> 00:35:55.639 A:middle L:90%
decided. Thanks everyone. Oh thank you. I

703
00:35:55.650 --> 00:36:00.690 A:middle L:90%
love this project for three reasons. one you all

704
00:36:00.690 --> 00:36:04.659 A:middle L:90%
use uh data from different sources, both quantitative and

705
00:36:04.659 --> 00:36:07.670 A:middle L:90%
qualitative and sort of mash that up. Um I

706
00:36:07.670 --> 00:36:09.050 A:middle L:90%
like that you show that assessment really is a team

707
00:36:09.050 --> 00:36:15.730 A:middle L:90%
sport. We have multiple people, multiple departments working

708
00:36:15.730 --> 00:36:17.219 A:middle L:90%
together. And then I think most importantly that you've

709
00:36:17.219 --> 00:36:20.610 A:middle L:90%
taken that data and you've applied it to something and

710
00:36:20.619 --> 00:36:22.360 A:middle L:90%
change the lives of students. Thank you. Thank

711
00:36:22.360 --> 00:36:30.320 A:middle L:90%
you. Hi everyone. Well there's a lot of

712
00:36:30.320 --> 00:36:31.570 A:middle L:90%
people in here. Okay. Um So I'm a

713
00:36:31.570 --> 00:36:37.309 A:middle L:90%
nina. I am the community engagement librarian and I

714
00:36:37.309 --> 00:36:42.030 A:middle L:90%
liaison to a couple of departments communication and sociology and

715
00:36:42.030 --> 00:36:45.170 A:middle L:90%
a a very small pocket of the english department that

716
00:36:45.170 --> 00:36:52.519 A:middle L:90%
focuses on Children's literature. Um So my previous role

717
00:36:52.519 --> 00:36:55.300 A:middle L:90%
within the library was the learning comments and assessment library

718
00:36:55.300 --> 00:36:59.300 A:middle L:90%
. And so this project was born out of that

719
00:36:59.300 --> 00:37:00.610 A:middle L:90%
role. One of the things that we looked at

720
00:37:00.619 --> 00:37:04.460 A:middle L:90%
a lot in the libraries is trying to figure out

721
00:37:05.329 --> 00:37:07.019 A:middle L:90%
what our users doing while they're in the building.

722
00:37:07.030 --> 00:37:09.489 A:middle L:90%
Um Some of you might have noticed when you walked

723
00:37:09.489 --> 00:37:12.429 A:middle L:90%
in today that the library looks very different than it

724
00:37:12.429 --> 00:37:15.150 A:middle L:90%
did a few years ago and it's changing. Um

725
00:37:15.159 --> 00:37:19.559 A:middle L:90%
Some days I have I don't know where the furniture

726
00:37:19.559 --> 00:37:21.150 A:middle L:90%
went, you know, it's like, wait,

727
00:37:21.150 --> 00:37:22.659 A:middle L:90%
but that was there yesterday. Where did it go

728
00:37:23.030 --> 00:37:27.539 A:middle L:90%
? So these things are changing really rapidly, um

729
00:37:28.530 --> 00:37:30.300 A:middle L:90%
and so trying to figure out are we are the

730
00:37:30.300 --> 00:37:32.769 A:middle L:90%
changes that we're making, Are they the right ones

731
00:37:32.769 --> 00:37:36.829 A:middle L:90%
? Are they good ones? Are they effective?

732
00:37:36.840 --> 00:37:39.820 A:middle L:90%
Are they what the students really need? So this

733
00:37:39.820 --> 00:37:44.090 A:middle L:90%
is one of the projects born out of that kind

734
00:37:44.090 --> 00:37:47.260 A:middle L:90%
of set of overarching questions. So is anyone familiar

735
00:37:47.260 --> 00:37:57.289 A:middle L:90%
with the idea of personas? I'm hearing, muttering

736
00:37:57.289 --> 00:37:59.820 A:middle L:90%
? Yeah, maybe it's okay, that's fine.

737
00:37:59.829 --> 00:38:02.679 A:middle L:90%
So basically what a persona is is it's an overarching

738
00:38:02.690 --> 00:38:07.159 A:middle L:90%
archetype of our users, and the way to make

739
00:38:07.170 --> 00:38:09.000 A:middle L:90%
these really useful is to drill down and get a

740
00:38:09.000 --> 00:38:13.610 A:middle L:90%
lot of detail. So as you're sitting down and

741
00:38:13.610 --> 00:38:15.349 A:middle L:90%
thinking about what our users are doing and you're creating

742
00:38:15.349 --> 00:38:19.380 A:middle L:90%
these archetypes of who are users are like, do

743
00:38:19.380 --> 00:38:21.039 A:middle L:90%
they have a dog? Do they have kids at

744
00:38:21.039 --> 00:38:23.269 A:middle L:90%
home? Are they are they working three jobs.

745
00:38:23.280 --> 00:38:25.929 A:middle L:90%
Are they using the library? They're running in and

746
00:38:25.929 --> 00:38:29.039 A:middle L:90%
grabbing books and running out the door. Are they

747
00:38:29.039 --> 00:38:31.000 A:middle L:90%
hanging out for hours and hours at a stretch and

748
00:38:31.000 --> 00:38:34.619 A:middle L:90%
really drilling down and getting that level of detail and

749
00:38:34.619 --> 00:38:37.940 A:middle L:90%
then building this character sketch of a user with that

750
00:38:37.940 --> 00:38:39.800 A:middle L:90%
level of detail. And given him a name,

751
00:38:39.809 --> 00:38:45.360 A:middle L:90%
jane, the new user or bobby, the researcher

752
00:38:45.369 --> 00:38:47.369 A:middle L:90%
, Richard the researcher. It's like there's supposed to

753
00:38:47.369 --> 00:38:50.489 A:middle L:90%
be some alliteration to it, which I'm not very

754
00:38:50.489 --> 00:38:55.550 A:middle L:90%
good at. Um So the tool personas came out

755
00:38:55.559 --> 00:39:00.889 A:middle L:90%
of user experience predominantly with computer web design, that

756
00:39:00.889 --> 00:39:05.539 A:middle L:90%
sort of stuff. It's used a lot in and

757
00:39:06.619 --> 00:39:08.369 A:middle L:90%
a variety of settings everybody's kind of taking these on

758
00:39:08.369 --> 00:39:10.920 A:middle L:90%
. But they're super heavily used in web design,

759
00:39:10.929 --> 00:39:15.869 A:middle L:90%
research and advertising and libraries are using these all over

760
00:39:15.869 --> 00:39:17.519 A:middle L:90%
the country. There's a couple of different ways to

761
00:39:17.519 --> 00:39:21.610 A:middle L:90%
go about using it. One you can start with

762
00:39:21.619 --> 00:39:23.070 A:middle L:90%
the idea of, Okay, Richard, the researcher

763
00:39:23.079 --> 00:39:25.800 A:middle L:90%
, what does he do? What does he need

764
00:39:25.809 --> 00:39:30.130 A:middle L:90%
? Where's he coming from? Sit down you guys

765
00:39:30.139 --> 00:39:31.329 A:middle L:90%
and sketch him out and think about it and then

766
00:39:31.329 --> 00:39:35.289 A:middle L:90%
we'll take it back to one of our researchers and

767
00:39:35.289 --> 00:39:37.019 A:middle L:90%
have him validate. Is this what you're doing?

768
00:39:37.019 --> 00:39:37.639 A:middle L:90%
Is this what you need? Is this how you

769
00:39:37.639 --> 00:39:42.230 A:middle L:90%
think The way that we're doing is a little bit

770
00:39:42.230 --> 00:39:45.070 A:middle L:90%
differently and a little bit more time intensive. We're

771
00:39:45.070 --> 00:39:49.230 A:middle L:90%
doing one on one interviews so far. We've done

772
00:39:49.239 --> 00:39:52.030 A:middle L:90%
15. Our goal is 30, which is a

773
00:39:52.039 --> 00:39:55.960 A:middle L:90%
very teeny sample of the actual number of people on

774
00:39:55.960 --> 00:39:59.989 A:middle L:90%
this campus, But I thought, well 30,

775
00:40:00.000 --> 00:40:01.360 A:middle L:90%
we do 30, we have 30,000 students. It's

776
00:40:01.369 --> 00:40:07.530 A:middle L:90%
kind of sample size. Not really. Um,

777
00:40:07.309 --> 00:40:12.190 A:middle L:90%
so it's been really time intensive so far. We've

778
00:40:12.190 --> 00:40:15.239 A:middle L:90%
recruited all over campus, we're recruiting in the building

779
00:40:15.610 --> 00:40:17.489 A:middle L:90%
. Um, so we've done 15, 9 of

780
00:40:17.489 --> 00:40:22.449 A:middle L:90%
which have been faculty and staff very fortunate that someone

781
00:40:22.460 --> 00:40:29.400 A:middle L:90%
over in the um, language department sent it to

782
00:40:29.400 --> 00:40:30.940 A:middle L:90%
their faculty and said, please participate. And so

783
00:40:30.940 --> 00:40:36.409 A:middle L:90%
I have a huge a sample of language and literature

784
00:40:36.409 --> 00:40:37.900 A:middle L:90%
folks. So I know exactly what they're looking for

785
00:40:37.909 --> 00:40:39.690 A:middle L:90%
. I don't have, this isn't a guessing game

786
00:40:39.690 --> 00:40:43.610 A:middle L:90%
on their part. Um, so we've gotten to

787
00:40:43.610 --> 00:40:46.500 A:middle L:90%
grads and an undergrad in one community member. So

788
00:40:46.510 --> 00:40:50.699 A:middle L:90%
this spring, the hope is to finish this out

789
00:40:50.710 --> 00:40:53.989 A:middle L:90%
and get the other 15 predominantly from undergrad and graduate

790
00:40:53.989 --> 00:40:58.679 A:middle L:90%
students. I'm also hoping to get a decent sampling

791
00:40:58.690 --> 00:41:02.900 A:middle L:90%
of international and if I can find some nontraditional students

792
00:41:02.900 --> 00:41:05.679 A:middle L:90%
I'm gonna toss them into because I think that's a

793
00:41:05.679 --> 00:41:10.380 A:middle L:90%
really important sample to to learn from. Um So

794
00:41:10.389 --> 00:41:13.750 A:middle L:90%
all right, so I'm not actually looking at my

795
00:41:13.750 --> 00:41:15.030 A:middle L:90%
one slide here, I should do that more often

796
00:41:15.039 --> 00:41:19.389 A:middle L:90%
. Um So I'm doing this project. It's there's

797
00:41:19.389 --> 00:41:21.449 A:middle L:90%
a small team of us in the library that's working

798
00:41:21.449 --> 00:41:23.349 A:middle L:90%
on this and then um we're doing the project in

799
00:41:23.349 --> 00:41:28.289 A:middle L:90%
conjunction with the University of Louisville Libraries. We've created

800
00:41:28.300 --> 00:41:30.550 A:middle L:90%
all the documentations together. We've gone through I.

801
00:41:30.550 --> 00:41:31.389 A:middle L:90%
R. B. Together, we've done the whole

802
00:41:31.389 --> 00:41:34.900 A:middle L:90%
thing together and that way at the end of this

803
00:41:34.900 --> 00:41:37.429 A:middle L:90%
we can come back and take our data and say

804
00:41:37.429 --> 00:41:39.639 A:middle L:90%
, what does this look like between your institution in

805
00:41:39.639 --> 00:41:42.989 A:middle L:90%
my institution? And are there ways that other libraries

806
00:41:42.989 --> 00:41:45.809 A:middle L:90%
across the country can crosswalk this and build their own

807
00:41:45.820 --> 00:41:51.179 A:middle L:90%
or take the data that we've found and use it

808
00:41:51.420 --> 00:41:53.730 A:middle L:90%
to inform their spaces, services and technology. So

809
00:41:53.730 --> 00:41:59.530 A:middle L:90%
that's the basic just to the project. Any questions

810
00:42:00.400 --> 00:42:02.900 A:middle L:90%
? So your goal is to use these um participants

811
00:42:02.900 --> 00:42:07.409 A:middle L:90%
to develop personas. Yeah. So to kind of

812
00:42:07.420 --> 00:42:09.489 A:middle L:90%
take the information that they give us in there.

813
00:42:09.489 --> 00:42:13.760 A:middle L:90%
One hour long interviews, we ask about space service

814
00:42:13.760 --> 00:42:17.389 A:middle L:90%
technology, um, collaboration in group work. We

815
00:42:17.389 --> 00:42:21.130 A:middle L:90%
asked for a demographic information to try to figure out

816
00:42:21.139 --> 00:42:22.260 A:middle L:90%
who they are and where they are. And one

817
00:42:22.260 --> 00:42:25.769 A:middle L:90%
of the things we're looking for between the two schools

818
00:42:25.780 --> 00:42:30.010 A:middle L:90%
, uh, University of Louisville is a mid size

819
00:42:30.019 --> 00:42:36.179 A:middle L:90%
urban commuter school, predominantly and whereas were heavily residential

820
00:42:36.190 --> 00:42:38.260 A:middle L:90%
. So figure out what, So they're going to

821
00:42:38.260 --> 00:42:43.019 A:middle L:90%
have a lot more nontraditional students just as a matter

822
00:42:43.019 --> 00:42:45.659 A:middle L:90%
of you know who they are, What are the

823
00:42:45.670 --> 00:42:47.650 A:middle L:90%
what do they need differences? So try to compare

824
00:42:47.650 --> 00:42:52.389 A:middle L:90%
those. Did I answer your question four? No

825
00:42:52.099 --> 00:42:54.010 A:middle L:90%
, I think the library is not some surveys in

826
00:42:54.010 --> 00:42:58.880 A:middle L:90%
the past in the last one was but is what

827
00:42:58.880 --> 00:43:01.809 A:middle L:90%
you're doing these interviews related to this service. Um

828
00:43:02.400 --> 00:43:06.219 A:middle L:90%
So what well so the last survey that we did

829
00:43:06.219 --> 00:43:12.449 A:middle L:90%
was April of 2014 and actually one of the posters

830
00:43:12.460 --> 00:43:15.719 A:middle L:90%
up Stairs is about the survey that we did in

831
00:43:15.719 --> 00:43:22.170 A:middle L:90%
April 2014 and Charlotte lead that and initiative. Um

832
00:43:22.179 --> 00:43:24.050 A:middle L:90%
at the end of the day, I'd love to

833
00:43:24.050 --> 00:43:30.719 A:middle L:90%
take this project and a couple of other qualitative research

834
00:43:30.719 --> 00:43:32.300 A:middle L:90%
projects that we're doing in the building and then compare

835
00:43:32.300 --> 00:43:34.949 A:middle L:90%
it and kind of mash it all up and see

836
00:43:34.949 --> 00:43:37.599 A:middle L:90%
what comes out. Um I have to get through

837
00:43:37.599 --> 00:43:38.809 A:middle L:90%
this first. So one thing at a time.

838
00:43:38.820 --> 00:43:42.130 A:middle L:90%
But yes, that's the hope. So you said

839
00:43:42.130 --> 00:43:45.949 A:middle L:90%
you're doing In person interviews with? Right, so

840
00:43:45.960 --> 00:43:49.110 A:middle L:90%
could you talk a bit more about how long the

841
00:43:49.110 --> 00:43:52.050 A:middle L:90%
interviews are typically and what kind of questions? Yeah

842
00:43:52.059 --> 00:43:54.849 A:middle L:90%
, sure, sure. So um the interviews are

843
00:43:54.849 --> 00:43:59.289 A:middle L:90%
typically 45 minutes to an hour, depending on how

844
00:43:59.289 --> 00:44:02.849 A:middle L:90%
chatty the person is. And like um I try

845
00:44:02.849 --> 00:44:06.519 A:middle L:90%
really hard my team and I try really hard to

846
00:44:06.519 --> 00:44:12.719 A:middle L:90%
stick really closely to the interview transcript. Uh The

847
00:44:14.489 --> 00:44:15.820 A:middle L:90%
the problem, the script, yeah, the the

848
00:44:15.820 --> 00:44:21.019 A:middle L:90%
actual script itself um that works really well sometimes and

849
00:44:21.019 --> 00:44:22.010 A:middle L:90%
other times you kind of hit it off with the

850
00:44:22.010 --> 00:44:24.579 A:middle L:90%
person and you talk about a lot of things that

851
00:44:24.579 --> 00:44:28.360 A:middle L:90%
may or not be and I try to do these

852
00:44:28.360 --> 00:44:30.909 A:middle L:90%
very we try to do this very conversational. Um

853
00:44:31.590 --> 00:44:34.949 A:middle L:90%
So they're about an hour long. We asked them

854
00:44:34.949 --> 00:44:37.389 A:middle L:90%
to fill out a map where they were on campus

855
00:44:37.389 --> 00:44:38.989 A:middle L:90%
the last time they were on campus. So did

856
00:44:38.989 --> 00:44:42.230 A:middle L:90%
they go to their office? Did they go to

857
00:44:42.239 --> 00:44:44.659 A:middle L:90%
the glc? Did they go have lunch? Where

858
00:44:44.659 --> 00:44:46.010 A:middle L:90%
did they go while they were on campus? Um

859
00:44:46.019 --> 00:44:51.000 A:middle L:90%
We ask a lot about group work, how classes

860
00:44:51.000 --> 00:44:53.989 A:middle L:90%
have changed in the course of their either education or

861
00:44:53.989 --> 00:44:59.320 A:middle L:90%
a variety of things. Um The last section is

862
00:44:59.320 --> 00:45:01.400 A:middle L:90%
all about services. So we asked them like when

863
00:45:01.400 --> 00:45:02.960 A:middle L:90%
you go somewhere, how do you learn about the

864
00:45:02.960 --> 00:45:06.539 A:middle L:90%
services that are provided and how do you expect to

865
00:45:06.539 --> 00:45:07.559 A:middle L:90%
be treated when you walk into a place where you're

866
00:45:07.559 --> 00:45:10.460 A:middle L:90%
going to get service? Um And with the hope

867
00:45:10.460 --> 00:45:15.519 A:middle L:90%
that that component will help us better manage our services

868
00:45:15.519 --> 00:45:20.969 A:middle L:90%
within the building. Um So lots of what kind

869
00:45:20.969 --> 00:45:22.139 A:middle L:90%
of technology to use and how does that affect your

870
00:45:22.139 --> 00:45:27.300 A:middle L:90%
workflows? So a really broad variety of questions.

871
00:45:28.389 --> 00:45:29.940 A:middle L:90%
I know, we think we're all unique, but

872
00:45:29.949 --> 00:45:35.309 A:middle L:90%
how many personas have you identified? Um So because

873
00:45:35.309 --> 00:45:38.110 A:middle L:90%
I only have two undergrads and three graduate students,

874
00:45:38.489 --> 00:45:42.150 A:middle L:90%
um, I have a really better, I have

875
00:45:42.150 --> 00:45:46.800 A:middle L:90%
a much better understanding uh, faculty needs and what

876
00:45:46.800 --> 00:45:52.130 A:middle L:90%
I'm figuring out from faculties is faculty are using the

877
00:45:52.130 --> 00:45:53.630 A:middle L:90%
library as a place to come in and study.

878
00:45:53.639 --> 00:45:58.250 A:middle L:90%
We're using the library for our resources. Were using

879
00:45:58.250 --> 00:46:00.380 A:middle L:90%
a lot of the document delivery and um, e

880
00:46:00.380 --> 00:46:04.199 A:middle L:90%
books that were faculty, you're coming in with grabbing

881
00:46:04.199 --> 00:46:07.250 A:middle L:90%
books and running out the door. Um, so

882
00:46:07.260 --> 00:46:12.550 A:middle L:90%
Sakhalin needs look a lot different than student needs obviously

883
00:46:12.559 --> 00:46:15.010 A:middle L:90%
, and I really need a bigger sample size to

884
00:46:15.019 --> 00:46:19.420 A:middle L:90%
give a flesh that out. Would it be helpful

885
00:46:19.429 --> 00:46:21.489 A:middle L:90%
for us to encourage students? We needed to come

886
00:46:21.880 --> 00:46:24.010 A:middle L:90%
and I will give you my car. How are

887
00:46:24.010 --> 00:46:30.170 A:middle L:90%
you recruiting? So I posted to the VT Daily

888
00:46:30.170 --> 00:46:36.190 A:middle L:90%
News, We put flyers up around campus. I

889
00:46:36.199 --> 00:46:39.949 A:middle L:90%
believe that a digital flyer went up in various places

890
00:46:39.960 --> 00:46:44.469 A:middle L:90%
around campus. That has digital flyers. I haven't

891
00:46:44.480 --> 00:46:45.289 A:middle L:90%
seen them, but that doesn't mean they're not there

892
00:46:45.880 --> 00:46:50.340 A:middle L:90%
. Um, we are recruiting in the building with

893
00:46:50.340 --> 00:46:52.380 A:middle L:90%
the digital signage and we've tossed flyers out on tables

894
00:46:52.380 --> 00:46:55.719 A:middle L:90%
in the building. Um, so a variety of

895
00:46:55.730 --> 00:46:59.590 A:middle L:90%
methods have sent stuff to the GLc. I keep

896
00:46:59.590 --> 00:47:01.199 A:middle L:90%
meaning to send stuff to the Grand Oil Center.

897
00:47:01.210 --> 00:47:05.530 A:middle L:90%
I've not made that email yet. Um, so

898
00:47:05.539 --> 00:47:07.380 A:middle L:90%
there's a kind of a variety of methods, some

899
00:47:07.380 --> 00:47:09.530 A:middle L:90%
of which have been more successful than others. I

900
00:47:09.530 --> 00:47:12.719 A:middle L:90%
can tell you that when we put them up on

901
00:47:12.719 --> 00:47:15.880 A:middle L:90%
the digital signage in the building, um uh freshman

902
00:47:15.889 --> 00:47:20.010 A:middle L:90%
emailed me at like one o'clock in the morning asking

903
00:47:20.010 --> 00:47:22.719 A:middle L:90%
to participate. So That's the only one I know

904
00:47:22.719 --> 00:47:25.329 A:middle L:90%
that works in house. Um, I was gonna

905
00:47:25.340 --> 00:47:32.369 A:middle L:90%
recommend. Yeah, yeah, we've talked over the

906
00:47:32.369 --> 00:47:35.989 A:middle L:90%
library uses those for lots of other stuff and I

907
00:47:35.989 --> 00:47:38.440 A:middle L:90%
know that we've talked about it. I can't remember

908
00:47:39.780 --> 00:47:44.969 A:middle L:90%
. Um Coffee cups. Oh like give them a

909
00:47:44.980 --> 00:47:50.679 A:middle L:90%
free, Is somebody taking notes? That's a really

910
00:47:50.679 --> 00:47:57.269 A:middle L:90%
good idea. Okay. Yeah. Yeah. So

911
00:47:57.280 --> 00:48:00.650 A:middle L:90%
no I didn't. Um So we're On all the

912
00:48:00.650 --> 00:48:04.469 A:middle L:90%
stuff we're telling people that the incentive is something a

913
00:48:04.469 --> 00:48:07.599 A:middle L:90%
small gift under$5. And we've bought coffee mugs

914
00:48:07.610 --> 00:48:09.289 A:middle L:90%
. Really nice Stoneware coffee mugs. And I'm putting

915
00:48:09.769 --> 00:48:14.250 A:middle L:90%
I'm a tea fanatic and I'm putting tea bags and

916
00:48:14.260 --> 00:48:15.289 A:middle L:90%
around Halloween there was Halloween candy. And it's so

917
00:48:15.289 --> 00:48:19.469 A:middle L:90%
my kids didn't need it. Yeah. Not very

918
00:48:19.469 --> 00:48:22.570 A:middle L:90%
nice of me but everybody else was appreciative. Yeah

919
00:48:22.579 --> 00:48:24.349 A:middle L:90%
. You mentioned personas we use for in general.

920
00:48:24.360 --> 00:48:31.000 A:middle L:90%
What specifically does the library? So um so I

921
00:48:31.000 --> 00:48:37.030 A:middle L:90%
think we're really hoping to be able two allow these

922
00:48:37.030 --> 00:48:39.440 A:middle L:90%
to inform our decisions moving forward. As we think

923
00:48:39.440 --> 00:48:43.550 A:middle L:90%
about what services that we're offering, what services do

924
00:48:43.550 --> 00:48:45.340 A:middle L:90%
we want to offer, what services do we need

925
00:48:45.340 --> 00:48:50.829 A:middle L:90%
to think about not offering? Um We're adding technology

926
00:48:50.829 --> 00:48:54.690 A:middle L:90%
in this building like. Crazy. Is it working

927
00:48:54.699 --> 00:48:58.500 A:middle L:90%
? Are people using it? What else do we

928
00:48:58.500 --> 00:49:00.690 A:middle L:90%
need to think about as we move forward? Um

929
00:49:01.559 --> 00:49:07.800 A:middle L:90%
And then um there's several questions in there about the

930
00:49:07.809 --> 00:49:10.159 A:middle L:90%
electronic databases, kind of our online presence and what

931
00:49:10.159 --> 00:49:13.309 A:middle L:90%
that looks like and how can we improve those services

932
00:49:13.309 --> 00:49:16.969 A:middle L:90%
as well? So, and then kind of does

933
00:49:16.969 --> 00:49:20.460 A:middle L:90%
the furniture work? It works for some people.

934
00:49:20.460 --> 00:49:23.969 A:middle L:90%
It doesn't work for others and that's okay. So

935
00:49:23.969 --> 00:49:27.449 A:middle L:90%
it sounds like I'm new to this idea, Persona

936
00:49:27.460 --> 00:49:30.309 A:middle L:90%
. Sure. It sounds like it's interviews. And

937
00:49:30.309 --> 00:49:32.239 A:middle L:90%
then with the data, you different interviews, you

938
00:49:32.250 --> 00:49:36.280 A:middle L:90%
can group and create the themes of people and people

939
00:49:37.469 --> 00:49:38.900 A:middle L:90%
, which is really interesting. I'm just wondering why

940
00:49:38.909 --> 00:49:42.119 A:middle L:90%
I think you also lose the individualization. You do

941
00:49:42.119 --> 00:49:44.639 A:middle L:90%
that right? Because kind of grouping someone into a

942
00:49:44.639 --> 00:49:46.590 A:middle L:90%
certain area category, right? Why did you decide

943
00:49:46.590 --> 00:49:50.239 A:middle L:90%
to go to persona framework rather than just interviews and

944
00:49:50.239 --> 00:49:52.469 A:middle L:90%
collecting data and trying to go from there? So

945
00:49:52.480 --> 00:49:55.519 A:middle L:90%
the great thing about persona is that they're a really

946
00:49:55.519 --> 00:49:59.429 A:middle L:90%
strong storytelling tool. And if you can drill down

947
00:49:59.440 --> 00:50:05.050 A:middle L:90%
and get that super micro level data, the detail

948
00:50:05.050 --> 00:50:09.449 A:middle L:90%
rather uh like Richard, the researcher uses the library

949
00:50:09.449 --> 00:50:14.380 A:middle L:90%
in these ways because he's doing these other 15 things

950
00:50:14.389 --> 00:50:15.420 A:middle L:90%
that are important and he's writing grants and he's doing

951
00:50:15.420 --> 00:50:20.550 A:middle L:90%
this and you really drill down to that the personal

952
00:50:20.550 --> 00:50:22.150 A:middle L:90%
level you have to make these really personal or you

953
00:50:22.150 --> 00:50:25.260 A:middle L:90%
lose your audience. Um and so I think that's

954
00:50:25.260 --> 00:50:29.539 A:middle L:90%
where they're really strong. I think the overall data

955
00:50:29.539 --> 00:50:32.710 A:middle L:90%
will also inform. But for the personas, the

956
00:50:32.710 --> 00:50:37.230 A:middle L:90%
strength of that is used as a storytelling tool because

957
00:50:37.230 --> 00:50:38.329 A:middle L:90%
then I can take it to admit and say here's

958
00:50:38.329 --> 00:50:40.559 A:middle L:90%
your storytelling tool and they can then take it out

959
00:50:40.559 --> 00:50:44.340 A:middle L:90%
further. What would the person also allow you to

960
00:50:44.340 --> 00:50:46.550 A:middle L:90%
personalize the library? Absolutely. Because then you can

961
00:50:46.550 --> 00:50:51.420 A:middle L:90%
cater it to that undergraduate that's in here all the

962
00:50:51.420 --> 00:50:53.099 A:middle L:90%
time and then you can cater it to that undergraduate

963
00:50:53.110 --> 00:50:57.070 A:middle L:90%
that's never here. If you get enough data to

964
00:50:57.070 --> 00:51:05.699 A:middle L:90%
support that. Yeah. Any other questions. Great

965
00:51:05.710 --> 00:51:12.550 A:middle L:90%
, thank you so much. I think the library

966
00:51:12.550 --> 00:51:15.909 A:middle L:90%
serves as an excellent example uh for I saw this

967
00:51:15.909 --> 00:51:16.880 A:middle L:90%
is a great technique, I think it can be

968
00:51:16.889 --> 00:51:22.119 A:middle L:90%
used in multiple ways across the university. Uh What

969
00:51:22.119 --> 00:51:24.630 A:middle L:90%
I I really find amazing about the library is not

970
00:51:24.630 --> 00:51:30.889 A:middle L:90%
only uh does the faculty and staff of this facility

971
00:51:30.059 --> 00:51:35.550 A:middle L:90%
look at how, how customers clients, patrons use

972
00:51:35.559 --> 00:51:38.409 A:middle L:90%
the facility, the technology, um their satisfaction,

973
00:51:38.409 --> 00:51:42.840 A:middle L:90%
but they're also looking at learning outcomes like information literacy

974
00:51:42.900 --> 00:51:45.309 A:middle L:90%
. So they're looking at a complete package of all

975
00:51:45.309 --> 00:51:47.309 A:middle L:90%
of the things that they're involved in at the university

976
00:51:47.320 --> 00:51:51.409 A:middle L:90%
or in the library here. So kudos to you

977
00:51:51.409 --> 00:51:53.239 A:middle L:90%
while it's really this is a really interesting project.

978
00:51:53.250 --> 00:51:57.210 A:middle L:90%
Um Especially like that you're doing it with another university

979
00:51:57.210 --> 00:52:00.289 A:middle L:90%
to make some comparative analysis. There seems to be

980
00:52:00.289 --> 00:52:04.880 A:middle L:90%
some immense potential that this could uh uh sort of

981
00:52:04.889 --> 00:52:07.619 A:middle L:90%
get out to other institutions and you can have a

982
00:52:07.619 --> 00:52:08.989 A:middle L:90%
huge pool of data. Could be pretty interesting.

983
00:52:10.059 --> 00:52:14.039 A:middle L:90%
Thank you all for attending today. On your way

984
00:52:14.039 --> 00:52:16.070 A:middle L:90%
out the door, please grab some cookies and coffee

985
00:52:16.079 --> 00:52:19.940 A:middle L:90%
. And uh don't forget about the posters upstairs.

986
00:52:19.949 --> 00:52:22.349 A:middle L:90%
Uh Same time, same place tomorrow. And another

987
00:52:22.349 --> 00:52:23.809 A:middle L:90%
set of presenters. So I hope to see you

988
00:52:23.820 -->  A:middle L:90%
. Uh