2021-01-042021-01-042020-12-06http://hdl.handle.net/10919/101711Though this research was planned for Malaysia’s hospitality industry development, it left lessons to learn. It is showed that hotels in Langkawi implemented ICT for reducing labor costs from a human resource management perspective. Also, it is suggested that hotel managers in developing countries should implement ICT for their management in terms of cost-saving.application/pdfCreative Commons Attribution 4.0 InternationalHotelhotel operationICTTechnologySummary