Kennedy, Doug2018-01-122018-01-122017-10-04http://hdl.handle.net/10919/81756To have a hotel staff that creates great guest experiences every day, managers and department heads need to understand it all starts with them. Most hospitality leaders I meet these days are well aware of the importance of having frontline colleagues deliver authentic, genuine hospitality experiences for guests on a daily basis.enIn Copyrighthospitality excellencementormeasureArticlehttp://www.hotelnewsnow.com/articles/244426/Model-mentor-and-measure-How-to-inspire-employees