Trotter, Sam2020-09-212020-09-212020-09-09http://hdl.handle.net/10919/100012This article introduces the basic concepts of AI(Artificial Intelligence) and why the hotel industry should give attention to implement AI in their business. Introducing cloud services in your management system such as PMS, CRM, RMS, etc. would help to facilitate AI operation in your business. Using deep learning and machine learning, AIs can teach themselves algorithms based on the data you gathered from all operation activities on the cloud. AI can operate do insignificant jobs that humans used to do in revenue management, Customer relations, Voice assistance to improve customer services and focus on profitabilityapplication/pdfenIn CopyrightHotelAIMachine learningdeep learningChatbotArticle