Fantozzi, Joanna2020-10-112020-10-112020-10-01http://hdl.handle.net/10919/100335The 20th annual QSR Drive-Thru report by SeeLevel HX has released, saying few significant lessons to the restaurant chains. The research reveals the percentage of restaurants that have specific COVID-era safety protocols. Surprisingly, only 12.3% of operators had Covid-related signage specified the safety precautions. Besides the installation of the plastic barrier and the switch to a limited menu, operators also asked to answer whether they implemented the strategy toward the contactless pickup but the result said that 80.1%of employees just handed the food to the customer still.application/pdfen-USIn Copyright (InC)pandemiccontactless pickuprestaurantcovid-19drivethruQSRArticlehttps://www.nrn.com/quick-service/heres-how-covid-19-pandemic-impacted-drive-thru-operations-quick-service-restaurants