Lyddane, Glen Edward2026-01-232026-01-232026-01-22vt_gsexam:45630https://hdl.handle.net/10919/140948ETDenIn Copyrightsocio-technical systemsinfrastructure systems engineeringefficiency performance measurementData Envelopment Analysis (DEA)Malmquist Index (MI)Malmquist Production Index (MPI)Hicks-Moorsteen Index (HMI)multivariate statisticsrobust priMeasuring Performance in Complex Adaptive Systems: An Agent-Based Approach to Managerial and Technological ChangeDissertation