Albous, Mohammad Rashed2024-09-192024-09-192024-06https://hdl.handle.net/10919/121159In points, the description of this manuscript content, as follows: - Explores how administrative innovation is generated and implemented in Kuwait's public sector, particularly during crises like the COVID-19 pandemic. - Focuses on understanding how such innovation contributes to adaptability in both crisis and post-crisis periods. - Employs a grounded theory methodology, utilizing data from interviews, document analysis, and observations to develop a theoretical framework. - Identifies key characteristics of Kuwait's public sector that both enable and constrain innovation, such as the dominance of oil-fueled public sector jobs and the prevalence of bureaucratic culture. - Examines the pandemic's impact on public sector operations and the adaptive measures taken, including the rapid adoption of digital technologies and increased reliance on public-private partnerships. - Proposes a theoretical framework highlighting the central role of "exploring feedback" in driving administrative innovation and enhancing adaptability. Suggests that actively seeking and incorporating feedback from citizens, stakeholders, and data analysis fosters a culture of continuous learning and improvement within the public sector. - Offers valuable insights into strategies for fostering innovation-driven resilience across diverse public sectors, contributing to the fields of public administration, innovation studies, and crisis management.The dissertation investigates the generation and implementation of administrative innovation within Kuwait's public sector, particularly during the COVID-19 pandemic, to understand how such innovation contributes to adaptability in both crisis and post-crisis periods. The research employs a grounded theory methodology, utilizing data from interviews, document analysis, and observations to develop a theoretical framework. The study identifies key characteristics of Kuwait's public sector that both enable and constrain innovation, such as the dominance of oil-fueled public sector jobs and the prevalence of bureaucratic culture. It also explores the pandemic's impact on operations and the adaptive measures taken, including the rapid adoption of digital technologies and the increased reliance on public-private partnerships. The study concludes by proposing a theoretical framework that highlights the central role of "exploring feedback" in driving administrative innovation and enhancing adaptability. The findings suggest that actively seeking and incorporating feedback from citizens, stakeholders, and data analysis fosters a culture of continuous learning and improvement within the public sector. By analyzing the Kuwaiti experience, the research offers valuable insights into strategies for fostering innovation-driven resilience across diverse public sectors, contributing to the fields of public administration, innovation studies, and crisis management.ETDapplication/pdfenCreative Commons Attribution 4.0 InternationalPublic sector innovationadministrative innovationgrounded theorypublic administrationcrisis managementKuwaitCOVID-19AdaptabilityDissertationAlbous, Mohammad Rashed [0009-0008-8646-3810]