Kennedy, Doug2018-02-212018-02-212018-02http://hdl.handle.net/10919/82221As hospitality industry trainers know, using symbols and models can help trainees grasp abstract concepts and make seemingly-complex paradigms easy to understand. Seems like is a good time for the hotel industry to update its model, so let’s get your team onboard The Tricycle of Guest Service. When you think about it, a tricycle is a perfect model for a positive guest experience. For one, it has three wheels, just like the three components of a memorable guest stay. The back wheels represent Technology and Systems Efficiency and a quality Physical “Product,” while the front wheel stands for Hospitality and Guest Service Skills.en-USIn Copyrighthospitality excellenceProductTrainingsalesArticlehttp://hotel-online.com/press_releases/release/get-your-hotel-operations-team-onboard-the-tricycle-of-guest-service?utm_medium=email&utm_source=Offer&utm_campaign=2-14-2018