Kennedy, Doug2018-01-122018-01-122017-06-12http://hdl.handle.net/10919/81757As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional "people skills," which today is more formally referred to as emotional intelligence.en-USIn CopyrightHotel salespeople and process skillssales teamsEncourage a phone calllLinkedIn profilevideo emailArticle