Jobes, Gregory B.2014-03-142014-03-141992-05-15etd-03302010-020256http://hdl.handle.net/10919/41830Using a prototype Total Quality Management (TQM) assessment methodology, this project accomplished an assessment of the quality management practices of the General Electric Company Management and Data Systems Operations (M&DSO) Division, Systems Integration Program Department (SIPD) with respect to the operation and management of a large-scale Request for Change System (RFC). In addition, guidelines were proposed for the planning, design, and implementation of a TQM system. These guidelines can be used by SIPD management if they chose to integrate a Total Quality Management System into the organization. An agenda of enhancement opportunities for quality management practices was identified as a result of the assessment. A complete description of the RFC system, a systems analysis of the RFC system, the assessment methodology, and the criteria used to evaluate SIPD's quality management practices is included.vi, 78 leavesBTDapplication/pdfenIn CopyrightLD5655.V851 1992.J623Communication in managementCommunication planning -- ManagementTotal quality managementMaster's projecthttp://scholar.lib.vt.edu/theses/available/etd-03302010-020256/