Mauri, Aurelio G.Minazzi, Roberta2017-09-172017-09-172013http://hdl.handle.net/10919/78916The objective of the paper is to study the impact that hotel guests reviews posted on consumer-generated websites have on the consumer decision-making process and service expectations.application/pdfen-USCreative Commons Attribution 4.0 InternationalElectronic word-of-mouth (eWOM)Hotel reviewsPurchase intentionsExpectationsWeb Reviews Influence on Expectations and Purchasing Intentions of Hotel Potential Customers [Summary]SummaryInternational Journal of Hospitality Management