Sorrells, Mitra2020-09-282020-09-282020-09-24http://hdl.handle.net/10919/100100Airbnb will be adding a new policy to their contracts starting January 20, 2021. The "Extenuating Circumstances Policy" will not cover personal issues that prohibit guests from their reservation.application/pdfenIn CopyrightCOVID-19AirlinesPandemic ResponseHotel IndustryBusiness TravelAirbnbAirbnb makes big changes to its cancellation policy, eliminating certain guest proceduresArticlehttps://www.phocuswire.com/airbnb-new-cancellation-policy-january-2021