Ye, QiangLaw, RobGu, Bin2017-09-282017-09-282009http://hdl.handle.net/10919/79437Despite hospitality and tourism researchers’ recent attempts at examining different aspects of online word-of-mouth [WOM], its impact on hotel sales remains largely unknown in the existing literature. To fill this void, we conduct a study to empirically investigate the impact of online consumer-generated reviews on hotel room sales. Utilizing data collected from the largest travel website in China, we develop a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings. Our results indicate a significant relationship between online consumer reviews and business performance of hotelsapplication/pdfen-USCreative Commons Attribution 4.0 InternationalOnline reviewsOnline salesHotelHotel salesSummary